IT Customer Support Summer Intern

Savannah River Nuclear Solutions
United States, North Carolina, Rockingham
730 U.S. 1 (Show on map)
Dec 05, 2024
29-Oct-2024 IT Customer Support Summer Intern Information Technology 9678BR Who We Are As the Savannah River Site's management and operations contractor since 2008, Savannah River Nuclear Solutions (SRNS) makes the world safer. With safety and security in the forefront, SRNS develops innovative approaches to deliver on our environmental commitments and nuclear materials challenges; supplies products and services necessary to maintain the nation's nuclear deterrent; secures nuclear materials to prevent unwanted proliferation; and transforms nuclear materials into assets and stable wasteforms. The SRNS workforce is highly capable, engaged, and adaptable to meet existing and expanding missions. SRNS employees apply superior expertise and innovative solutions to complex and challenging national and global issues. We have the knowledge to address a range of national and international nuclear issues. We make the world safer - and you can, too. What You'll Do in This Position The hourly base rate of pay for this internship starts at $18.00, and may increase based on major and class standing. This internship will focus on IT customer service communications processes, including: Developing customer guidance on how to use IT services effectively Interacting with IT customers to train them on IT products and/ or resolving customer desktop issues with Windows 10 Assisting with mobile device staging and configuration Assisting with end of life processing for mobile devices Assisting with computer account administration Analyzing and resolving end user computer problems Qualifications We Require Must have a cumulative GPA of at least 2.5. Must be a full-time student at an accredited four-year college or university, or within one year after finishing a degree program. Must have completed freshman year of college. Must successfully complete Savannah River Site General Employee Training and substance abuse processing. Other Qualifications Unofficial transcripts are required and must be uploaded into BrassRing before the job posting closes. Undergraduate or graduate student progressing towards a Technical or Business related degree. Proficient in Microsoft Office products (i.e., Word, Excel, and PowerPoint) Must be a full-time student at an accredited four-year college or university, or within one year after finishing a degree program. Must have completed freshman year of college. Qualifications We Desire Strong communication skills. Experience with Microsoft Word, Excel, and PowerPoint. Possess good interpersonal skills Have a customer service focus. *Possess ability to troubleshoot iDevice and computer errors. Job Expires 17-Jan-2025