Customer Service Representative - Service Coordinator

Ohio Transmission Corporation

life insurance, tuition assistance, 401(k), relocation assistance

United States, Ohio, Columbus

1900 Jetway Boulevard (Show on map)

Feb 02, 2025

Position:
Customer Service Representative - Service Coordinator

Location:

Columbus, OH

Job Id:
4268

# of Openings:
1

OTC Industrial Technologies is looking for a Customer Service Representative to join our team in Columbus, OH!

As a Customer Service Representative, you will be the primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.

What You'll Do:

Optimize route coordinating for service appointments
Adjust and follow through on customer inquiries and complaints involving related services.
Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
Proactively review direct ship purchase orders for products/services and track scheduled delivery dates
Manage and track material returns with customers/suppliers
Handle all shipping and receiving responsibilities
Cycle counting
General warehouse work
Other duties may be assigned.

What You'll Need:

Computer software skills (e.g. Microsoft Office Excel and PowerPoint, Adobe PDF and Infor SXE)
Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
Ability to work in a highly matrixed, cross-functional environment
Experience and knowledge of electrical and automation distribution.
Highly organized, with strong attention to detail
Sense of urgency; responds to requests in a timely manner.
Strong (email, phone, web and in person) communication and customer service skills. (Prior experience in a customer service role preferred).
Ability to become forklift certified
Ability to lift 50 pounds
Valid driver's license and satisfactory driving record required

Perks of Working with OTC Industrial Technologies:

Health and Wellness

Medical, dental, and vision care coverage
Short-and long-term disability coverage, and life insurance
Wellness Discount
Safety shoes & glasses reimbursement stipend

Financial Benefits

401(k) savings plan with an employer match of 50% on the dollar up to 6%
Robust referral bonuses
Relocation assistance

Work-Life Balance

PTO
Tuition assistance

Who we are:

At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC, CLICK HERE.

OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

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