Job posting has expired
Patient Services Coordinator II, Spanish-English Bilingual
Massachusetts General Hospital | |
United States, Massachusetts, Boston | |
1 Bowdoin Street (Show on map) | |
Dec 21, 2024 | |
Description
The Massachusetts General Hospital Psychology Assessment Center (PAC) is a neuropsychological and psychological assessment service for adult patients. To best serve our Spanish speaking patients, we are seeking a bilingual candidate fluent in both Spanish and English. The MGH has a robust Qualified Bilingual Staff (QBS) assessment program in place to designate staff as proficient to communicate directly with patients and their families in a language other than English. 20 hours per week; five 4-hour morning shifts The Patient Services Coordinator (PSC) II works as a member of an administrative team to manage patient appointments and front desk responsibilities for the Psychiatry Department's Psychology Assessment Center, under the direct supervision of the Practice Manager. This includes:
The PSC will schedule neuropsychological and psychological evaluations under the general direction of the Practice Manager and document appointment information utilizing the Epic/Cadence scheduling system.
The PSC will answer incoming telephone calls and monitor Patient Gateway and Epic in-basket messages and will triage inquiries to proper staff members. When appropriate, the PSC will directly work with patients to address questions and concerns. The PSC will be responsible for sorting mail, incoming faxes and direct correspondence and distributing to appropriate staff. Qualifications
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
EXPERIENCE: Customer service and/or administrative experience in a health care related setting preferred EEO StatementMassachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. Primary Location
:
MA-Boston-MGH 1 Bowdoin
Work Locations
:
MGH 1 Bowdoin
1 Bowdoin Square
Boston
02114 Job
:
Administrative Support
Organization
:
Massachusetts General Hospital(MGH)
Schedule
:
Part-time
Standard Hours
:
20
Shift
:
Day Job
Posted Shift Description
:
20 hours per week; five 4-hour morning shifts
Employee Status
:
Regular
Recruiting Department
:
MGH Psychiatry
Job Posting
:
Nov 27, 2024
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