Principal Product Manager, Retention (Adobe Sign)

Adobe Inc.
United States, California, San Francisco
Jan 06, 2025
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Who We Are At Adobe Acrobat Sign, we are revolutionizing the way the world does business by simplifying how people reach agreements. Our mission is to empower millions-across SMBs and enterprises alike-to achieve their goals faster. From streamlining employee onboarding to closing deals and ensuring compliance, Acrobat Sign is the engine behind modern business success. The Opportunity Are you passionate about creating meaningful customer experiences and driving measurable business impact? As Principal Product Manager, Retention, you'll own the vision, strategy, and execution of lifecycle engagement, ensuring customers unlock the full value of Acrobat Sign. You will craft and deliver a lifecycle communication strategy-from onboarding through active engagement-leveraging email, in-product notifications, nudges, webinars, and more. Your mission: drive early and ongoing adoption of key features to directly influence retention and revenue outcomes. This is a high-visibility, high-impact role perfect for someone eager to innovate at the intersection of customer experience and business growth. What You'll Do Shape the future: Define and champion a bold, data-driven lifecycle engagement strategy addressing critical customer pain points while unlocking key business opportunities. Deliver delight: Lead cross-functional teams-including engineering, design, sales, and marketing-to launch engaging, multi-channel customer experiences that drive measurable outcomes. Mentor and inspire: Coach and elevate PMs across the team, fostering a culture of excellence in product craft, analytical rigor, and strategic communication. What You Need to Succeed Ownership mindset: You don't just solve problems-you own the outcomes, pushing through barriers with resilience and determination. Data-driven problem-solving: You excel at turning complex challenges into actionable insights, using data and first principles thinking to guide decisions. Influential communicator: You can craft compelling narratives and influence stakeholders at all levels, from senior leadership to customers. Customer-obsessed: You dive deep to understand customer pain points, using methods like interviews, surveys, and usability testing to surface meaningful insights. Experimentation guru: You're experienced in running experiments or pilots, setting clear hypotheses, defining success metrics, and iterating for impact. Cross-functional collaborator: You thrive in diverse, collaborative environments, aligning teams to deliver results. Experience 5+ years in product management, with a proven track record of delivering customer and business impact. Bonus if you bring a background in product marketing or management consulting. Prior experience in SMB or enterprise SaaS is highly preferred. Bachelor's degree required; MBA is a plus. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $145,100 -- $273,200 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.