Field Tech Associate - Norcross

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Technician to join our team in [[Norcross, [[GA, [[USA.

Day to Day job Duties:

• Applicants must have active driver's license and vehicle.
• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required. Execute service delivery by performing Installs, Moves,Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations,schedule of availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuously improve both individual and team technical skills and knowledge through knowledge share

Basic Qualifications:

• Minimum of three years' experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• Minimum of three years' experience in Desktop support-standard applications like Word, Excel, PowerPoint, AdobeAcrobat, Flash player etc. and customized customer applications
• Minimum of three years' experience in Hardware thati ncluded Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
• Minimum of three years' experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCMClient -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
• Minimum of three years experience in on-site hands-on Field Services in an SLA environment
• Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date

Nice to Have:

• A+ certification desired, but not required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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