Resource Sharing Specialist (Library Services Associate, Senior Support)

As part of the Interlibrary Loan lending team, this position provides materials owned by Penn State to external libraries. The lending team also scans materials available in our Penn State collections for university faculty, staff, and students, via our document delivery service.

The Interlibrary Loan team is comprised of 10 full-time staff members. In addition to lending materials to external libraries and providing scanning services for Penn State users, the ILL team borrows materials from external libraries for Penn State faculty, staff, and students. The department also handles office delivery services for University Park faculty, staff, and graduate students, and delivery of physical materials to world campus students.

Primary Duties:

• Serves as primary contact for questions related to digital delivery, and completes special scanning projects

• Perform searches across multiple catalogs, databases, and web resources to locate requested materials

• Participate in rotation with lending team members to process incoming and outgoing materials, and request queues in ILLiad.

• Communicate with patrons and external libraries to address questions and resolve request issues

• Collaborate with the ILL team and libraries colleagues to provide quality service for our users

This position requires an Associate's degree and a minimum of four years of relevant experience. The duties of this position must be performed primarily on-site at Pattee & Paterno Libraries; ILL staff are able to be scheduled for one day of remote work per week. Preferred experience includes: familiarity with ILLiad or Worldshare, experience with an integrated library system, and customer service experience.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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