New

Change Management Prog Mgr

Children's National Medical Center
United States, D.C., Washington
Jan 11, 2025
Description The Change Management Program Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change - including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Program Manager will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. Qualifications Minimum Education Bachelor's Degree (Required) Minimum Work Experience 5 years Five or more years of experience and knowledge of change management principles, methodologies and tools A solid understanding of how people go through a change and the change process; Experience with large-scale organizational change efforts (Required) Required Skills/Knowledge Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Forward-looking with a holistic approach Organized with a natural inclination for planning strategy and tactics Problem solving and root cause identification skills Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Familiarity with project management approaches, tools and phases of the project lifecycle Experience with large-scale organizational change efforts Change management certification or designation; Prosci Certification Required Licenses and Certifications Prosci Change Practitioner (Required) Functional Accountabilities Strategy & Implementation Apply a structured change management methodology to lead and execute change activities across the hospital. Develop comprehensive change management strategies tailored to projects, ensuring alignment with organizational goals and priorities. Integrate change management activities, including communication and training, into broader project plans and monitor progress, adjusting as necessary. Stakeholder Engagement & Leadership Support Engage and coach senior leaders to ensure active sponsorship and leadership throughout change initiatives. Provide consultation and coaching to project teams, managers, and supervisors to build change management capabilities. Manage and engage key stakeholders, ensuring effective communication, readiness, and engagement throughout the change process. Support communication and training efforts, ensuring clear and consistent messaging to staff. Risk Mitigation, Resistance Management & User Readiness Identify, assess, and mitigate risks related to change initiatives, developing risk mitigation strategies as needed. Proactively identify and manage resistance to change, implementing strategies to reduce disruptions and ensure smooth adoption. Evaluate user readiness and engagement, adjusting strategies to ensure staff are prepared and equipped for the change. Evaluation, Metrics & Organizational Support Define and measure success metrics for change initiatives, monitoring progress and adjusting strategies to ensure successful outcomes. Track and report issues related to the change process, providing updates to senior leadership. Support organizational design efforts, including role definition and clarity, in collaboration with other departments. Coordinate with other specialists (e.g., HR, IT, clinical teams) to ensure integrated and collaborative change management across the hospital. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Other Locations : Maryland-Silver Spring Work Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010 Job : Human Resources Organization : People Position Status : R (Regular) - FT - Full-Time Shift : Day Work Schedule : 9-5 Job Posting : Dec 10, 2024, 6:01:50 PM Full-Time Salary Range : 101275.2 - 168792