PATIENT SERVICE COORDINATOR I

You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. As a member of Johns Hopkins Medicine, Johns Hopkins Howard County Medical Center is a 266-bed acute care facility that has been serving the community for nearly 40 years. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Patient Service Coordinator I coordinates with customesr the most efficient method to schedule patient services. Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests.

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Shift:

TEMPORARY

Day Shift (20 Hours Weekly)

Education:

• High School Diploma or equivalent.
• Post high school education or training, preferred

Knowledge:

• Basic Computer Skills
• Basic medical terminology for homecare field
• Customer service principals and service expectations

Skills:

• Effective and professional communication with customer and referral
• Effective verbal and written communication skills
• Multi-tasking - follow through for completion
• Call center experience, minimum of 6 months
• Timeliness - prioritization of work
• Adaptive, empathetic, and patient - positive attitude
• Time management, priority setting & organization skills

Work Experience:

• 2 years customer service, preferred
• Experience working in a medical environment - familiarity with durable medical equipment, preferred
• 2 years call center, preferred

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhhs.mybenefitsjhhs.com/

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols.Effective 6/1/23, employees at Johns Hopkins All Children's Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.