Talent Engagement Specialist (925658)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We are seeking an enthusiastic and detail-oriented Talent Engagement Specialist to join our dynamic team in Atlanta, United States. As a key member of our Operational team, you will play a crucial role in client engagement, community outreach, and program management.

• Greet clients professionally and manage the reception area with a friendly and welcoming demeanor
• Manage client information in the database, ensuring accurate and up-to-date records
• Schedule appointments and follow up with clients who miss their scheduled visits
• Assist with new participant orientations and prepare informational materials and packets
• Respond to business phone calls, directing callers to appropriate staff and returning voicemail messages within 24 hours
• Generate reports and gather data to support management decision-making
• Identify and implement process improvements to enhance company efficiency
• Manage and direct office communications effectively
• Collaborate with team members to ensure seamless client service and program delivery

• High School Diploma or General Education Diploma (GED) required; higher education is a plus
• 1-2 years of clerical or administrative experience
• Strong organizational, interpersonal, and communication skills
• Proficiency in database management and CRM software
• Excellent multitasking abilities and time management skills
• Demonstrated problem-solving skills and attention to detail
• Ability to work independently and collaboratively in a fast-paced environment
• Strong presentation and public speaking skills
• Basic data analysis and reporting capabilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience working with individuals from diverse backgrounds is highly desirable
• Access to reliable transportation for local travel within the Atlanta area
• Flexibility to adapt to changing priorities and deadlines
• Customer-focused mindset with a commitment to providing exceptional service
• Goal-oriented approach with the ability to see projects through to completion

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.