Consumer Dispute Specialist I

Consumer Dispute Specialist I

Waltham, MA

About the Role:

We are seeking a detail-oriented Consumer Dispute Specialist to manage consumer disputes from initiation to resolution. In this role, you will ensure compliance with established policies and Fair Credit Reporting Act (FCRA) regulations while adhering to strict timelines for dispute acknowledgment and investigation results. You will review consumer dispute reports, communicate effectively with consumers, and utilize multiple systems to document actions and prioritize caseloads. Join our collaborative team and contribute to providing exceptional service and support in the dispute resolution process.

What You'll Do:

• Manage consumer disputes accurately and efficiently from initiation to resolution, adhering to established policies, Fair Credit Reporting Act (FCRA) regulations, and dispute resolution timelines.
• Handle dispute acknowledgment notifications within five days and communicate investigation results within thirty days of receiving requests.
• Review consumer dispute reports, make sound judgments, gather supporting documentation, and determine appropriate actions while maintaining a high attention to detail throughout the process.
• Communicate effectively with consumers to understand their concerns and prioritize cases to manage your caseload efficiently.
• Utilize multiple systems and resources, manually review disputed information, update consumer reports, and notify credit bureaus and vendors as needed.
• Maintain knowledge of Yardi's Resident Screening product, comply with confidentiality procedures, and follow FCRA regulations.

Who You Are:

• Bachelor's degree or equivalent combination of education and experience
• One to two (1-2) years of experience in a legal or regulatory compliance position
• Knowledge of the FCRA or other consumer rights processes
• Knowledge of credit reports and civil and criminal record terminology
• Awesome written and verbal communication skills
• Proficiency in MS Office Suite and Outlook
• Phenomenal customer service skills and desire to go the extra mile
• Excellent attention to detail, organization, and the ability to prioritize effectively
• A love for details and accuracy!
• Professional phone demeanor and strong follow through
• Great people skills and the ability to be personable and professional

Ideal to Have:

• Experience working as a paralegal
• Experience using a customer relationship management ("CRM") or sales database system

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#TeamYardi #YardiCareers

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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