Associate Director of Financial Aid

University of Arkansas
United States, Arkansas, Little Rock
2801 South University Avenue (Show on map)
Dec 19, 2024
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Closing Date: Type of Position:Professional Staff - Student Affairs Workstudy Position: No Job Type:Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180. For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180. Department:Financial Aid & Scholarships Department's Website: Summary of Job Duties:Under the Director's general direction, the Associate Director oversees major functional areas in the Office of Financial Aid and Scholarships. This position assists the Director in planning, developing, and administering the overall financial aid operations, representing the office in administrative and public venues, and playing a key role in decision-making and policy development. In addition, the Associate Director requires systems management experience, preferably as it relates to a highly automated financial aid management system, and working knowledge of the overall operation of a financial aid office. This position is governed by state and federal laws and agency/institution policy. Qualifications: Required Education and/or Experience: Bachelor's degree. Preferred Education and/or Experience: Master's degree with higher education experience; Specific experience with financial aid and scholarship management software such as Banner; Strong project management history and supervision of staff members. Job Duties and Responsibilities: Mentor and manage a team of Financial Aid Advisors to provide customer service to students seeking financial assistance; Interpret policies and proceduresand articulatenecessary information to students, parents, staff, faculty, and others while providing guidance through all processes from application to payment; Familiar with the Higher Education Act of 1965 and amendments that authorize the administration of federal financial aid and interpret regulations in reviewing documents received and counseling students; Working knowledge of Internal Revenue Service (IRS) regulations and applying an understanding of regulations to federal student aid compliance; Exercise professional judgment and document rationale, and support evidence of decisions under 34 CFR of the Higher Education Act of 1965; Maintain regulatory knowledge and train Advisors on professional judgment and when it is appropriate to use it; Audit the use of professional judgment by Advisors and review cases that have resulted in Advisors approving professional judgment to verify its accuracy and appropriateness; Work flexible hours as needed 1) during peak work demands, 2) in order to provide financial aid presentations, and/or 3) to attend professional development activities; Regularly attend professional development training to stay informed of changes to federal and state aid programs and apply knowledge in support of UA Little Rock's administrative capability to administer financial aid; Develop and implement system-generated reports to verify the eligibility of students receiving aid under federal regulations, state law, and institutional policy, and then communicate effectively with students to explain eligibility and alternatives to amend situations of changed eligibility; Prepare and lead dynamic and informative financial aid presentations to the campus, within the local community, and the state in support of access, affordability, and accountability (presentations may be off-campus and outside regular business hours); Subscribe to federal updates for review of the Federal Register, Dear Colleague Letters, electronic announcements, and other sources of information to stay informed and immediately apply knowledge to daily responsibilities; Perform other duties as assigned. Knowledge, Skills, and Abilities: Knowledge of institutional, state, and federal financial aid policies, regulations, and law; Knowledge of computers and ability to accurately use software applications; Ability to interpret policies, procedures, and regulations with administrative capability; Understanding of Arkansas state financial aid programs, rules, and regulations; Ability to effectively communicate by listening to the customer (student, parent, faculty, staff, or other), hearing the need(s), and formulating a response within the interpretation of federal regulations, state law, and institutional policy; Ability to provide accurate assistance and correctly interpret financial aid policy, regulations, and/or law and guide the individual to other departments or resources for further assistance as needed; Ability to effectively communicate in writing with correct grammar and accurate, detailed information; Ability to recognize that the student is the most important person on campus, not an interruption of our work, but the reason for it; Ability to maintain focus during peak work demands and support colleagues in a team environment. Additional Information: Salary Information: $70,000 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Jonathan Coleman Director of Financial Aid & Scholarships Interim Assistant Vice Chancellor for Enrollment Management jbcoleman@ualr.edu All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Criminal Background Check, Financial Credit Check, Sex Offender Registry The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity:Sitting, Standing Occasional Physical Activity:Walking Benefits Eligible:Yes