Tour Scheduler (Top Secret Clearance)

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• Salary Range - $60,000 to $65,000 plus best-in-class benefits program including medical, dental, and vision insurance, PTO, Holiday's, ETC..
• Duration - Long Term, we are the Prime
• Location - Washington DC (FBI HQ). We also provide a stipend for parking!

SUMMARY: Responsible for scheduling tours of FBI Experience at FBI Headquarters.

DUTIES AND RESPONSIBILITIES:

• Handle incoming telephone calls and emails.
• Utilize the Salesforce scheduling software (or equivalent system) to schedule public tours and support background check submission.
• Follow the most current scheduling policies, procedures and guidelines.
• Perform all tasks in accordance with the PWS.
• Coordinate with FBI Security and Access control
• Assist with other FBI Experience duties.

ESSENTIAL JOB FUNCTIONS:

• Utilize the Salesforce scheduling software (or equivalent system) to schedule public tours and support background check submission
• Coordinate with FBI Security and Access control

QUALIFICATIONS:

• High School graduate / General Education Diploma (GED), Demonstrated experience with job related duties such as; scheduling, customer service, serving as an office manager/ executive assistant and other relevant experience in lieu of the minimum education.
• Have an active Top-Secret clearance.
• Experience being a part of a team.
• Experience interacting with the public on the phone, virtually and in-person.
• Experience in interacting with high-level executives/visitors in a professional manner.
• Demonstrated experience of scheduling, arranging, managing tight time schedules.
• Demonstrated skills of attention to detail, management of ambiguous data, and categorical management.
• Experience with Microsoft office products (Word, SharePoint etc.).
• Demonstrated customer service skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Primarily: Office Setting
• In assisting with other FBI Experience tasks, may be asked to give guided indoor tour

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.