SKIP JOB Order Management Specialist (Dallas)Order Management Specialist (Dallas)

The Order Management Specialist is responsible for driving processes the smooth running of sales order
transactional processes, efficiency and coordination of order handling and support of Sales Development
Specialist functions with regards to complaints and returns handling.

Essential Duties & Responsibilities:

Works effectively with company personnel, customers and others by sharing ideas in a constructive and positive manner, listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and
issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our work force in actions, works and deeds.

-Order entry:
o Process all common activities concerning order administration (entry and logistics to run
efficiently (for EDI and non-EDI orders)
o Check open orders, and availability of articles, ensure customer notes are taken into
consideration, monitor delivery time, and send delivery confirmation to the customer.

- Order processing:
o Advising customers/suppliers/transport companies about current orders, product shortage,
expected delivery dates, price changes, and possible deviations and solutions via
Email/telephone.
o Monitor backorder releases: check availability, optionally merge orders, set delivery dates,
confirm/release (in SAP). Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
o Monitors and resolves order issues and processing errors.
o Preparing reports related to customer inquiries, sales trends, customer complaints,
delivery/service problems, reasons for product returns, etc.

- Complaints:
o Administrate and coordinate complaint handling (logistics and commercial), monitor
status, and inform customers regularly.

- Returns:
o Administrate individual return of goods (entering in SAP, contact with customer) and
analyze periodically the returns and adjust the payment date.

- All other duties as assigned.