Social Services Lead Coordinator

Position Summary

The Salvation Army Fairmont Service Extension Unit is committed to "Doing the Most Good" by delivering holistic, person-centered services to individuals and families. These services include short- and long-term case management; assistance with food, clothing, utilities, rent, and housing; access to pastoral care; and connections to community resources.

The Social Services Lead Coordinator oversees the coordination and administration of all social services functions. This role includes providing direct assistance and comprehensive case management services to participants in the Pathway of Hope (POH) program. POH focuses on empowering individuals and families to break the cycle of crisis and achieve long-term self-sufficiency, addressing intergenerational poverty. Additionally, the Lead Coordinator serves as the onsite administrative coordinator, ensuring efficient program operations.

$21.80 - $27.25/ hour, 40 hours/week

Essential Functions (approximate time spent)

• Case Management (25%): Conduct comprehensive, strength-based, person-centered case management for Pathway of Hope (POH) participants.
• Direct Assistance (25%): Provide participants with direct support, including access to resources such as food shelves, Heatshare, and vouchers.
• Program Coordination (15%): Oversee and manage social service programs, including POH, emergency assistance, and the food shelf.
• Participant Information Management (10%): Maintain accurate and up-to-date client information through case files, database systems, and internal outcome reporting.
• Seasonal and Event Collaboration (10%): Support seasonal and special events to align with program goals and community needs.
• Participant Recruitment and Community Outreach (5%): Recruit eligible participants for POH and promote corps programs and social services within the community.
• Community Engagement and Advisory Council (5%): Coordinate Advisory Council efforts and engage in activities that further The Salvation Army and POH objectives.
• Facility and Mail Coordination (5%): Manage building upkeep needs with off-site leadership and process incoming mail, including invoices and donations.

Education and Experience

• Bachelor's degree in a relevant field. A combination of education and experience may be considered in place of a degree.
• If the degree is in social work, state board licensure is required.
• Previous experience in social services or ministry is required. Experience with long-term case management is preferred.
• Must successfully pass all required background checks.
• A valid driver's license and compliance with MVR requirements required.

Competencies

• Flexible interpersonal and communication skills.
• High level of honor in dealing with confidential information.
• Works with integrity, valuing honesty and diligence.
• Excellent organizational skills and attention to detail.
• Proficient with PC, Microsoft Office, and databases.

Working Conditions

• Primarily sedentary work, involving extended periods of sitting and computer use.
• Must lift up to 20 pounds occasionally.
• Professional setting, with eligibility for a hybrid, remote-friendly work arrangement.
• Requires clear and effective communication with colleagues, participants, and community members.

Supervisory Responsibilities

Provide supervision, mentorship, and training to assigned employees and volunteers. Make employment recommendations to the supervisor.

Driving/Travel Requirements

Drive an agency or personal vehicle locally to support the mission with rare out-of-town travel.

Other Duties

All employees recognize that The Salvation Army is a church and agree that as employees of The Salvation Army, they will support its religious mission.

This job description is not all-inclusive. It is intended to identify the essential functions of the position. The supervisor may assign other duties, responsibilities, and tasks.