Customer Success Advocate

Adobe Inc.
United States, California, San Jose
345 Park Avenue (Show on map)
Jan 07, 2025
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Customer Success Advocate THE OPPORTUNITY Are you ready to rethink Experience Management and transform your field knowledge and takeaways into groundbreaking software? How hardworking are you about helping customers solving real-life problems unlocking the value that matters to them? We're eager to welcome you to our Experience Success engineering team! Together, we will craft the future of our AEM Sites customers! In collaboration with a larger distributed team of product and engineering experts, we build new AEM capabilities striving to deliver outstanding website performance, traffic acquisition, and user engagement. As a member of our team, you'll lead the adoption and value realization for our enterprise customers using our product. WHAT YOU'LL DO Work with the customers using our product and identify underserved opportunities to improve the product or help the customers to realize the value. Interface with the product team (engineers and product managers) and advocate for the customer needs, presenting the opportunities with a data-driven approach. Ensure that customers are successful: use the product and extract value. Regularly compile and present usage and value metrics at global scale, and individual customers. WHAT YOU NEED TO SUCCEED Educational Background: BTech/MS in Computer Science or related field, or equivalent experience with a solid base in working in complex enterprise projects. Knowledge of the Adobe Digital Experience ecosystem with focus on Adobe Experience Manager is a big plus. Proven experience in implementing enterprise projects, leading the implementation project, connecting with customers and the rest of the stakeholders, driving projects to the finish line. Strong analytical skills with the ability to identify patterns and derive actionable recommendations for how to unblock the project or improve the product. Strong communication skills are essential for this role, including the ability to convey ideas clearly, listen actively, and tailor communication to diverse audiences. Empathy, adaptability, and the ability to build positive relationships are highly valued. Outstanding problem-solving abilities and a customer value focus. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $120,000 -- $226,900 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.