Regional International Operations Shared Services Supervisor

The Regional International Shared Services Supervisor is responsible for supporting daily regional international operations and organizational management of the East Region. Recruit, develop, train and motivate staff to provide a world class customer experience and meet or exceed client expectations. Ensure that each Station has the necessary tools in place to succeed and expand their business levels in international product lines in a sustained fashion. This role will closely work and network with East Region Terminal & Station Managers, overseas AIT offices as well as partners to promote AIT's strategic corporate goals and to ensure the East Region is the leader in providing customer solutions with our growth and profitability.

Hire, train, and develop the regional international team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1's in order to effectively coach, develop and motivate the team through their performance KPI's, metrics and individuals goals
• Manage day to day operations in regards to workload, KPI's, processing files, billing and response to emails timely
• Directly supervises regional international team and allocates resources to support specific stations based on business needs
• Provide Station Management with support and proactive communication around shipment details and updates
• Support key account operations requirements and ensure service execution and reliability
• Foster a cohesive relationship by delivering exceptional customer service throughout all stages of the process in order to meet or exceed operational expectations
• Work collaboratively with our AIT offices overseas as well as our global partners
• Partner with Regional International Operations Shared Services Manager and Sales team on operational solutions
• Closely work with Global product teams and designated core carriers to improve margin/buying costs
• Other duties and responsibilities will be assigned as business demands deem necessary
• Assist with operational processing such as opening files, track and trace, billing, as needed

Education Qualifications

• High School Diploma or GED equivalent Required and
• Associate's Degree Preferred or
• Bachelor's Degree Preferred

Experience Qualifications

• 3+ years supervisory experience Required and
• 3+ years

Licenses and Certifications

• Cargowise Certification Preferred

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• global organization in a matrix structure

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.