Temporary IT Help Desk Specialist

Department: Temp Center
Salary/Grade: TMP/01

Position: Temporary IT Help Desk Specialist
Hours: This is a full-time position (37.5 hours per)
Pay: $25.00 per hour
Campus: Evanston Campus
Approximate start date: ASAP
Approximate end date: TBD, approximately one month

Northwestern University is seeking a temporary Support Specialist for the Evanston campus.

Temporary Job Description:

The Support Specialist is responsible for providing excellent Information Technology end user computing and/or Audio-Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, offices, and common areas). The incumbent must be able to work flexible hours.

Specific Responsibilities:

• Providing excellent front-line technical support for all Kellogg faculty, staff and students
• Supporting and maintenance of devices and IT services
• Supporting videorecording and web conferencing sessions
• Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
• Asset management (tasks related to university-owned devices)
• Performing non-technical tasks and other related duties as required or assigned

Minimum Qualifications:

• 2 - 4 years' of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Two years of customer service experience providing excellent in person or over the phone support
• Proficient in Microsoft Office, Windows OS, and Mac OS
• Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
• Basic understanding of TCP/IP networking
• Professional demeanor with strong ability to work with others as an effective member of a team
• Ability to follow instructions and work effectively with minimal direct supervision
• Ability to make sound decisions and work effectively even under time pressure
• Detail oriented, self-motivated, and excellent communication skills

Preferred Qualifications:

• Basic experience in troubleshooting Windows and Apple hardware
• Advanced problem-solving skills supporting and troubleshooting of audio and video systems
• Exposure to incident tracking tools (i.e., ServiceNow, Footprints, Remedy, or other)
• CTS, A+, Microsoft, Apple, or equivalent certification(s)
• 2 - 4-year college degree

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.