Record Review Specialist

Conducts investigations, inquiries, review, evaluation, and resolution of documents for Donor Operations and Biologics and provides donor relations support.

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Maintains donor records to ensure accuracy, consistency, and timely completion
• Performs operational audits to ensure accuracy of donor records or blood products
• Resolves problems related to donor records
• Investigates ABO exceptions, pending reviews, and determines if quarantines or deferrals can be deactivated
• Provides donor relations support.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent and six months to one (1) year related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

None

KNOWLEDGE, ABILITIES AND SKILLS:

• Knowledge and understanding of all related SOPs and manuals appropriate for job functions
• Ability to read, understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to provide excellent customer service, communication and professionalism towards all internal and external customers
• Ability to write routine reports and correspondence
• Ability to organize work for timely completion
• Ability to follow oral and written instructions
• Ability to speak, write, read, and understand standard English
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Skill in operating office equipment
• Basic computer skills including knowledge of Microsoft Office applications

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Some tasks may involve manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.