Warranty Specialist 1

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

Handles E2E warranty related activities including data input, processing, and maintenance of warranty databases. Create NCRs, process Freight Claim and RMAs. Supports customers by processing warranty claims, answering warranty claims related questions. Communicates with suppliers on warranty related issues. Collaborates with various operations teams to research and resolve warranty issues. Coordinates with Accounting to process payments for warranty claims and helps perform other day-to-day tasks including create requisitions and prepare reports.

How you will do it:

• Approve claims with a value of up to $1000.
• Be able to process all extended warranties
• Identify RMA/Warranty issues and communicate to Quality Engineer or Quality Manager.
• Perform E2E Warranty process (From claim submission in GP CRM to issuing credit to customer)
• Perform various additional assignments.

What we look for:

EDUCATION:

University degree and 1 year suggested minimum experience, or 2-year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.

EXPERIENCE & QUALIFICATIONS:

• Be proficient in SAP, Lawson, Mapics, excel, Word and Outlook
• Excellent verbal and written communication skills.
• Self-motivated, results-oriented and possess a strong sense of urgency.
• Strong time management and organization skills.
• Highly customer-focused and able to manage multiple priorities.

HIRING HOURLY RANGE: $23.85-$32.84 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.