New

Admin Support Specialist

Seneca Holdings
paid time off, 401(k)
United States, D.C., Washington
Jan 14, 2025
Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn. The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Western Door Federal is seeking anAdmin Support Specialist to support the Department of Transportation's (DOT) Transit Benefit and Parking programs, which serves the DOT and other federal agencies nationwide. This is a customer service role in which you will be interfacing with customers across federal agencies as well as DOT personnel. This is a full-time, 40-hour per week position. The core hours are 8:00 AM to 4:30 PM, Monday through Friday, with the opportunity to work a hybrid telework schedule, at the discretion of the government and the Western Door Federal Corporate Program Manager overseeing the contract. The job location is Southeast, Washington, DC, near the Navy Yard. Position Description: Transit Benefit and Parking Application processing and customer inquiry resolution Responsible for providing customer service to government agencies in the distribution of federal transit benefits and parking permits and answering customer inquiries Interacts with Parking Office and Transit customers to resolve problems, report customer feedback, concerns, and issues to TRANServe Management Interacts face-to-face with customers at the customer service help desk and parking office desk and answers questions and resolves issues for transit benefit and parking customers. Knowledgeable of each agency's policies, application deadlines, pricing, and distribution schedules Provide assistance/administrative and data entry support to Transit Benefit and Parking Mangers. Register, update, recertify, and withdraw transit and parking customers in the parking and transit benefit system (PTBS) Monitor transit benefit and parking transactions Review customer applications, enter applications/changes into Oracle and WMATA SmartBenefits and withdraw customers, and generate reports Provide cost analysis studies and recommendations in development of and electronic fare media Provide administrative support to federal managers Supports the work performed in the Operations Center and Helpdesk Receive, inventory and store fare media in the TRANServe vault Double-count fare media prior to each distribution and each mailing Fill fare media mailing orders Minimum Requirements: Excellent interpersonal and customer service skills Excellent written and oral communication skills Excellent attention to detail Ability to work as a supportive team member in a busy, fast-paced environment Ability to pass the DOT security background check and maintain security clearance Ability to research, interpret, and implement DOT policies and procedures High School diploma or GED equivalent Customer service experience Diversity, Equity & Inclusion Statement: The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.