Quality Process Mgr (US)

The Opportunity:

In this role, you will report to the National Operations Manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: The ideal candidate should be based in one of the following states: Pennsylvania, Georgia, New Jersey, New York, North Carolina, or Texas

Shift: Core hours are from Monday-Friday 8am to 5pm, but flexibility outside these hours is required.

Travel Requirements: Travel is required 30% to 50% of the time, with trips lasting 1-2 weeks and frequent returns to the road. You will primarily cover the Eastern Seaboard, from New York to West Virginia to Florida and Texas. You may occasionally travel to the West Coast, but will be expected to work in the primary region 90% of the time.

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

• Education: BA or BS accredited college or university strongly preferred, or equivalent experience in a related field.

• Experience: 5+ years of related or applicable experience, 5+ yrs of Lean Six Sigma preferred in logistics, laboratory and scientific support services

• Collaboration Tool: Microsoft Teams experience preferred

• Demonstrated project management and process improvement expertise, with a strong understanding of Lean and Six Sigma methodologies.

• Proficient in MS Office applications (Word, Excel, PowerPoint, Visio).

• Strong mathematical skills and expertise in Excel and spreadsheet management.

• Excellent interpersonal and communication skills, with a proven ability to build effective working relationships.

• High level of accuracy and attention to detail.

• Proven leadership skills with the ability to guide and manage teams.

• Willingness to travel to customer sites as needed.

• Strong verbal and written communication abilities.

• Exceptional presentation skills.

• Capable of gathering, analyzing, and synthesizing data to draw sound conclusions.

• Extensive project management experience.

• Well-organized, results-driven individual.

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

• Project Management: Oversee projects with a focus on continuous improvement, ensuring effective execution and delivery of objectives.

• Account Refresh and Maintenance: Regularly update and manage accounts in alignment with system requirements and quality standards, including Inventory Manager.

• Physical Implementation: Coordinate and manage physical setup and implementation activities.

• Continuous Improvement Plans: Develop, execute, and refine continuous improvement strategies.

• Walkthroughs: Conduct initial site walkthroughs for geographical assignments to assess needs.

• Inventory Metrics: Design, train, and focus on key inventory metrics, including 90-day no-move reports, discontinued item tracking, and Blank UOM initiatives.

• KPI/SLA Setup: Define and implement Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• System Setup & Configuration: Support and manage system setups, including reconfiguring systems to meet client needs.

• Quality Audits and Reviews: Perform audits at service locations, assist with account setups, and help develop Standard Operating Procedures (SOPs).

• Gemba Walks & Kaizen Events: Lead Gemba walks to assess service locations, facilitating Kaizen and problem-solving events.

• Training & Development: Provide training on processes, systems, and continuous improvement methodologies.

• Business Audits: Conduct general audits to ensure operations and systems are set up and functioning as expected.

• Familiarity with Inventory Manager, SAP, and client-specific systems to ensure proper configuration and setup.

• Ability to upload new organizational structures and perform system audits.

• Excellent interpersonal and communication skills to foster collaboration and guide teams.

• Ability to handle dynamic tasks, with no two days being the same.

• Additional: Strong focus on continuous improvement, including ongoing training, process optimization, and system adjustments.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.