Mortgage Close/Post Close Manager

Job Locations

US-IL-Chicago | US-MI-Grand Rapids | US-IL-Palos Heights | US-IL-Gurnee | US-IN-Evansville | US-TN-Nashville | US-WI-Madison | US-MI-Tecumseh

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. A unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a Mortgage Closing/Post Closing Manager that will direct and manage the day-to-day operations of the Mortgage Closers, Mortgage Coordinator, Mortgage Admin Asst and Mortgage Post Closing Processors utilizing established policies and procedures, corporate standards and regulatory guidelines. The Mortgage Closing/Post Closing Manager will assist the Director of Mortgage Operations in development and maintenance of mortgage related guidelines, policies and procedures and will be responsible for the daily goals and operations of the teams to ensure maximum efficiency and accuracy while maintaining an internal and external customer centric focus.

Salary Range

The salary range for this position is $60,000 - $121,300 per year. Final salary will be determined based on factors such as location, experience, skills and qualifications.

Key Accountabilities

Pipeline Management, Reporting and Compliance

Develop and manage closing pipeline reports to track and monitor loans to maintain established service levels and meet scheduled closing dates.
• Create and manage post-closing pipeline reports to track and monitor loans to ensure loans are reviewed and boarded to core servicing system timely.
• Create and manage daily loan shipping reports to ensure loans are delivered to investors timely.
• Ensure loans are closed in compliance with ONB policies and procedures, investor guidelines and applicable mortgage lending laws and regulations.
• Develop and maintain reports as requested by Management for Closing and Post Closing

Customer Service Excellence

• Act as a liaison between the Closing and Post-Closing teams with Sales, Processing and Underwriting to provide exceptional internal and external customer service.
• Foster a customer-centric atmosphere emphasizing time sensitive responsiveness and professionalism.
• Exceed internal and external expectations with accurate and timely preparation and delivery of closing documents.
• Manage escalated internal and external customer concerns.

Talent Development and Growth

• Interview, hire and train Closers and Post-Closers. Provide ongoing coaching and mentoring.
• Conduct associate reviews identifying opportunities for improvement and implementing performance plans when appropriate.
• Guide and direct the Closing team in preparation, creation and delivery of closing packages accurately and efficiently within established service levels.
• Guide and direct the Post-Closing team in accurate review of post-closing documents with a strong emphasis on timely delivery of reviewed files to Loan Services and the Secondary Market team.
• Drive team accountability.

Key Competencies for Position

Communication

• Generate trust and confidence of internal and external customers regarding pipeline management, accountability and knowledge of closing and title requirements.
• Collaborate with others to accomplish business goals and objectives.
• Effectively communicate and lead the teams through change.

Knowledge and Decision Making

• Maintain current knowledge of policies, procedures, laws, regulations, and compliance at the state and federal level, as well as mortgage investor guidelines as they pertain to Closing and Post-Closing.
• Makes sound decisions based on all available information utilizing analysis, previous experience, and judgment.

Promote Old National Bank Culture

• Create and actively demonstrate a culture of teamwork with a focus on high performance and accountability.
• Lead by example.
• Put the client (both internal and external) at the center of all decisions while upholding bank integrity and values.
• Foster inclusion of team member perspectives.

Qualifications and Education Requirements

• 10 or more years of experience in Mortgage Lending Operations.
• 5 or more years in a mid-level supervisory capacity.
• Experience to include but not limited to Loan Origination Software, FHA Connection, VA Portal, MERS.
• Experience with multiple mortgage investors and state housing agencies
• Bachelor's degree in business or equivalent experience

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)