Responsible for the integrity of the fiber system and network infrastructure from transmitter to subscriber point of service connection according to the Federal and Company specifications including splicing, preventative maintenance, repairing and maintaining the Cox Communications Optical Fiber Network. Responsible for enabling new services both commercial and residential. Subject to on call duties and responsibilities depending on the market and needs of the business.
Primary Responsibilities and Essential Functions:
- Safety
- Uses proper safety equipment and procedures according to Cox Communications, industry and electrical established safety standards.
- Maintain annual bucket safety and electrical hazard training.
- Performs daily/weekly vehicle inspection and keeps tools secure per Cox standards.
- Technical
- Accurately maintains the fiber system by performing Quality Control assessment of enclosures to verify high levels of accuracy on all fiber assignments and labeling of fiber trays for 100% accuracy. Evaluates fiber optics system constructed internally or by outside contractor using Cox Communications Fiber Optic Cable Construction Standards and logs/reports discrepancies for potential rework.
- Performs splicing and maintenance of outside plant fiber optic networks by following dedicated splice plans in Excel format and accompanying system prints. Prepares and splices cables into splice enclosures utilizing various hand tools, equipment, and fusion splicer. Work performed will be located on overhead utility poles or in underground vaults depending on area.
- Maintains a high level of accuracy on all fiber splice assignments worked by performing pre-checks to verify traffic and accurate labeling to maintain fiber birth assignments with 100% accuracy.
- Uses approved industry test procedures for path losses and continuity to ensure integrity of fiber system and documents findings. Provides validation and proof-of-performance testing documentation on fiber circuits by utilizing OTDR reports, light meters, fiber scopes and other test equipment.
- Procedural
- Responds to service network issues related to fiber network degradations to troubleshoot and make repairs expeditiously.
- Acknowledges service affecting outage via ticketing system within 15 minutes.
- Diagnose and repair of fiber system damages utilizing established restoration techniques.
- Provides regular status updates on restoration progress to Leadership and boundary partners via an online bridge.
- Complete or assist in the 3rd Party Damage process.
- Create ECR ticket and participate in impact analysis per regional processes.
- Plan ECR activities to be completed within the maintenance window when necessary.
- Validates network status via NOC.
- Work with entities and follow municipal guidelines and standards while working in the right of way.
- Maintain detailed splice documentation records and provide updates of any changes to preserve data integrity. Accurately completes all departmental logs, reports and paperwork on a daily basis.
- Behavioral
- Provides technical support for business partners as needed.
- Maintains effective working relationship with all boundary partners both internal and external.
- Works effectively in a team environment providing support to all team members with a team first mentality.
- Complete all required training.
- Maintain a successful rating in the performance dashboard.
QUALIFICATIONS:
Minimum-
- HS diploma/GED
- Generally less than 2 year's experience in a related field
- Safe drivers needed; valid driver's license required
- Requires strong knowledge of Microsoft Word, Excel, Outlook, and Adobe Writer. Ability to accurately read maps, blueprints and evaluate technical data.
- Excellent collaborative, time management, communication, and organizational skills to work effectively with teams throughout organization.
- Ability to work in all types of weather conditions.
- Physical ability to perform responsibilities of the job:
- Ability to carry, lift and use tools and equipment
- Requisite ability required to drive motor vehicle
- Adequate ability to distinguish different colors of fiber
- Ability to frequently bend, stoop, and crawl
- Ability to perform work in confined in spaces (such as manholes, tunnels, trenches, rooftops, etc.)
The physical limitation of ladder and associated fall protection equipment provided is:
- The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 300 pounds.
- Fall Protection - 425 pounds for harness (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
- Bucket Truck - up to 350 pounds
- 1AA ladder - 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 100 pounds
As part of the physical requirements of the essential functions of their job, the technicians will perform the following tasks:
- Lift and carry a 63 lb., 28' extension ladder
- Occasionally sits and climbs ladders/stairs; performs fine motor and pinching movements; pivots with feet, and bends, twists, and laterally flexes back; reaches at overhead, shoulder, knee, and floor levels; shoulder circumduction while driving (turning steering wheel); stoops, squats, crouches, kneels, crawls, and presses foot pedals; extends, flexes, rotates, and laterally flexes neck
- Frequently stands and walks; pushes/pulls with arms and grasps with hands; reaches at waist
Preferred-
- AS/AA or Technical Certification in related discipline desired (i.e. Electronics)
- 1 or more years of experience in (Fusion splicing, Field Service, Construction in Telecommunication Field, Field Network/Maintenance, CATV fiber and/or RF experience)
- Preferred certification in Fiber Optic plant construction
- Knowledge of NESC, OSHA and NEC standards
USD 31.54 - 47.31 per hour
Compensation:
Hourly base pay rate is $31.54 - $47.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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Cox Communications
parental leave, paid time off, paid holidays, sick time, 401(k)
Jan 16, 2025