VP, Delivery and Data Operations

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

In this role, you will lead the product delivery, data intake, data normalization and implementation functions for Data & Digital analytic solutions.You will lead training and product support operations as well as the overall member satisfaction and engagement with our technology solutions.

Role Responsibilities:

• Responsible for the overall training and product support operations for individual technology solutions; ensures training content is up to date, communicates to members and internal staff of upcoming trainings/changes, works with Member Support Framework and other stakeholder to ensure tickets are addressed properly and in a timely manner
• Responsible for overall member engagement and satisfaction with the technology solution(s); monitors member specific engagement, ensures escalation when appropriate and works with service delivery and other internal teams to coordinate member outreach regarding product satisfaction and engagement
• Manage third party operations as it pertains to our technology solutions, including contract requirements and invoicing, as appropriate
• Responsible for core data intake functions, including timely data processing, efficient and accurate data mapping/normalizations, and high quality data for benchmarking * Responsible for managed services as it relates to data submission services and product coordinator activities
• Responsible for timely and successful product implementations and orientations

Shared Responsibilities:

• Partner withproduct management teams to ensure customer feedback is incorporated into roadmaps, features are properly tested pre and post release, and communication is delivered to membership
• Partner with service delivery teams to understand provider strategic priorities and communicate possible value targets
• Partner with other delivery and data operations leaders to ensure a consistent member experience and share best practices
• Collaborate with CMO on training examples, high profile members, and third party operations
• Collaborate with tech sales and managed service development teams on new opportunities and serve as SME support
• Partner with implementation project management team to ensure on-time and successful solution deployment

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.