Remote New

Account Manager, Government and Health Systems (remote)

Cencora
$72,200 - 103,290
parental leave
United States, Illinois
Feb 07, 2025
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Job Summary: The Account Manager, Health System and Government Services (HGS) is responsible for developing and maintaining long-lasting and profitable relationships with large strategic government and health system customers. This role will act as the primary point of contact for assigned customers, understanding their needs, strategic initiatives, and focusing on issue resolution to deliver a positive customer experience. The Account Manager will primarily support Apexus and 340B growth, as well as support other Gov. accounts and work closely with the Government sales team and internal stakeholders to ensure exceptional service and operational excellence for the customers in their portfolio. Key Responsibilities: Customer Relationship Management: Develop and sustain long-term customer relationships, engaging customers at all levels, including senior levels, to drive optimal customer experience. Serve as the primary point of contact for assigned customers, understanding their needs and strategic initiatives. Act as a mentor and Subject Matter Expert (SME) for new hires, facilitating training and onboarding programs. Operational Excellence: Operationalize customer servicing requirements, serving as a point of escalation for issue resolution. Develop, lead, and drive operational solutions, soliciting feedback and actionable inputs both internally and externally. Pilot new programs, solutions, reports, and initiatives within the customer segment to identify gaps and provide feedback before broader rollouts. Collaboration and Communication: Collaborate with the sales team and other internal departments to support new business growth and transition newly acquired business to direct account management oversight. Communicate effectively with internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones. Prepare and participate in comprehensive customer quarterly business reviews, providing financials, initiative milestones, and service metrics. Process Improvement and Risk Management: Proactively identify best practices and initiatives to scale or apply to other similar customers to drive growth and improve customer experience. Evaluate interaction trends and develop and implement improvement programs. Identify potential risks and develop and implement strategies to mitigate identified risks, managing the issue resolution process. Documentation and Reporting: Develop and maintain customer-specific documentation to support account management (e.g., operations manuals, account profiles, customer contacts, ABForce, Altify). Ensure customers are aware of any changes to offerings related to processes and procedures, including operation and business management changes. Additional Responsibilities: Provide back-up coverage to support team members while they are out of the office. Must be willing to travel (including overnight travel) as required to manage geographic territory and attend events such as conferences, national, and regional sales meetings. Perform related duties as assigned. Experience and Educational Requirements: Requires broad training in fields such as business administration, project/program management, healthcare management, accounting, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a four-year bachelor's degree. Requires five or more years of directly related and progressively responsible experience. Minimum Skills, Knowledge, and Ability Requirements: Strong verbal and written communication, strategic planning, and project management skills. Ability to communicate effectively both orally and in writing, presenting information professionally to customers, associates, and management. Analytical and process-oriented mindset. Comfortable working across multiple departments in a deadline-driven environment. Active team player, self-starter, and multitasker who can quickly adjust priorities. Strong customer service skills with the ability to courteously interact with customers to ensure a positive customer experience. Demonstrated consultative skills and ability to effectively facilitate groups to consensus, creating trust and confidence quickly. Demonstrates a proactive "can do" attitude. Excellent follow-through skills. Demonstrated project management skills, including the ability to lead, manage, and support multiple projects with diverse scopes in a cross-functional environment. Experience in organizing, planning, and executing projects from vision through implementation. Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships. Strong leadership skills and ability to lead a team effectively when asked. Advanced knowledge within the Hospital Systems market. Government and 340B knowledge preferred but not required. Demonstrated proficiency in Microsoft PowerPoint, Word, Excel, and other software programs and tools necessary to operate effectively with company systems and programs. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $72,200 - 103,290 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies:Affiliated Companies: AmerisourceBergen Drug Corporation