Application Specialist

EnerSys
United States, Pennsylvania, Reading
2366 Bernville Road (Show on map)
Feb 06, 2025
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Job Purpose The work involved is related to the overall management and general business of the Application Specialist function. TRAVEL REQUIRED: Occasional travel may be required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Essential Duties and Responsibilities Application Support: Provide technical support and troubleshooting for custom build and legacy applications, addressing user issues in a timely manner. Implementation & Configuration: Assist in the implementation, configuration, andcustomization of new and existing applications to align with business requirements. System Optimization: Monitor application performance, identify inefficiencies, andrecommend enhancements to improve functionality and user experience. User Training & Documentation: Create and deliver user training sessions, developtechnical documentation, and maintain updated user guides. Collaboration: Work closely with IT internal teams, vendors, and business teams toensure seamless integration and functionality across applications. Incident Management: Proactively identify, prioritize and resolve application-relatedincidents, escalating issues when necessary. Azure DevOps Management: Maintain and manage user-access and permissions inAzure DevOps. Qualifications * Proficiency in web application management (e.g., IIS, Application Pools, Application Logs). * Strong troubleshooting and problem-solving skills. * Knowledge of databases (SQL) and application integrations (APIs). * This role requires the ability to assess user issues, identify the problem type, and determine the appropriate stakeholders for resolution. The ideal candidate should either resolve the issue directly or coordinate with relevant teams to ensure a timely solution. Education and/or Experience Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent: 5 years of experience Language Skills Ability to translate technical information into user-friendly terms and collaborate effectively across teams. Reasoning Ability Strong ability to prioritize tasks, manage time effectively, and meet deadlines. Other Skills and Abilities Quick learner, able to adapt to new technologies and changing business needs. Other Qualifications * Experience with specific applications used in the organization (e.g., Azure DevOps, Postman, WinSCP, etc...). * Knowledge of ITIL processes and service management tools (e.g., Manage Engine Service Desk) * Knowledge of programming languages used by the Software Development Team (e.g., C#, SQL, JavaScript, Java) General Job Requirements This position will work in an office setting, expect minimal physical demands. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled Know Your Rights Know Your Rights (Spanish) EEO is the Law Supplement Pay Transparency Nondiscrimination