Client Management and Implementation Business Analyst

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a remote, hybrid or in-office working arrangement out of the Fargo, ND office. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 022
• FLSA Category: Nonexempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.

A day in the life

The Client Management and Implementation Business Analyst is responsible for supporting the business operations of the client implementation process. This position serves as a liaison between various internal departments and external business system vendors. The Client Management and Implementation Business Analyst serves as the first to review, troubleshoot, and make determinations on the best course of action to resolve departmental issues and to ensure consistent operational efficiency.

Your responsibilities will include

• Functions as a liaison between various internal departments and external business vendors.
• Leads and/or participates in special projects, cross-functional workgroups, and corporate projects, as needed. Serves as a subject matter expert within assigned department and makes decisions on behalf of team, when appropriate.
• Assists leadership by collaborating with appropriate business owners to ensure projects and other business solutions are met. Actively supports corporate project meetings by setting milestone dates and works to meet these dates.
• Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience or geared towards creating efficiencies; participates in the design and implementation of these efforts to ensure the system design fits the needs of the customer, both
  internally and externally.
• Collaborates with departmental staff when process or system issues are identified, works to understand the cause and the overall business impact, and follows any issue through resolution, including communicating status updates to applicable stakeholders and providing training when necessary.
• Identifies features to maximize the capability of individual systems or methods to create synergies between multiple systems and departments. Works cross-functionally to implement project plans to capitalize on process improvements. Develops/writes/reviews business requirements for system changes/enhancements, as well as performs testing as the changes are made.
• Implements process/technology improvements and determines most effective method for training staff. Assists in the development of training and training materials. Coordinates joint training sessions with staff when process/technology improvements are ready to be implemented.
• Provides back-up support to the department, as necessary.

What you need to succeed

• A Bachelor's degree in Business Administration, Business Management, or related field. Equivalent combination of education and experience can be substituted.
• 4 years of healthcare, insurance, business systems or related experience is required with 5 years preferred.
• Be a problem solver with the ability to research, analyze and define methods, practices, and procedures to resolve issues.
• Ability to adapt to new situations, solve problems on the fly, and communicate with those around you.
• Extremely organized with exceptional follow through.
• Brings a creative mindset and a go-get-em' attitude to find ways to improve upon processes and projects.
• A strong ability to prioritize and organize work with varying timelines for projects and daily work.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 2/21/2025 at 8:00 a.m. (CT). No further applications will be considered.