Director of Claims

Vaco
$125,000.00 - $140,000.00 / yr
United States, Florida, Sarasota
Apr 01, 2025
POSITION OVERVIEW The Director of Claims provides strategic leadership for our field adjusting operations while concurrently driving business development initiatives and client acquisition efforts. This executive position is responsible for ensuring operational excellence in claims handling while expanding our market presence through new business opportunities. PRIMARY RESPONSIBILITIES Lead all aspects of claims operations, ensuring efficient processing, regulatory compliance, and operational scalability Develop and execute business development strategies to secure new partnerships with insurance carriers, self-insured entities, TPAs, and government agencies Oversee performance metrics, vendor relationships, and profitability of the claims department Cultivate and maintain strategic client relationships to enhance market position and revenue growth Implement and optimize claims handling protocols to ensure service excellence and operational efficiency QUALIFICATIONS Bachelor's degree in Business, Insurance, Risk Management, or related field Minimum 10 years of progressive experience in claims management, with specific background in field adjusting and property & casualty insurance Demonstrated success in business development with verifiable track record of securing contracts with insurance carriers or comparable entities Comprehensive knowledge of claims processes, regulatory frameworks, and industry best practices in independent adjusting Advanced negotiation skills for developing service agreements, pricing models, and partnership contracts REQUIRED SKILLS Superior relationship management capabilities with demonstrated ability to engage effectively with C-suite executives and key decision-makers Experience in catastrophe event claims management and large-scale adjuster deployment (preferred) Proficiency with claims management systems and data analytics platforms to drive performance optimization Exceptional leadership abilities with commitment to team development and fostering a results-oriented organizational culture LICENSES AND CERTIFICATIONS None required Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.