Product Support Representative III

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Job Description

About FIS:

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the Team:

We are a leading provider of comprehensive software solutions, specializing in regulatory reporting. Our software package includes modules for Trade Surveillance (TS), Market Manipulation (MM), Best Execution (BE), Regulatory Reports (RR), 605 and 606, and CAT and CAIS. We are committed to ensuring compliance and providing top-notch services to our clients. You will be part of a highly skilled team responsible for ensuring compliance with regulatory requirements and providing exceptional client services. The team collaborates with multiple departments to develop and enhance our compliance reporting platform, TCM2.0.

What we are seeking:We are seeking a highly skilled and experienced Regulatory Reporting Specialist to join our team. The ideal candidate will have a strong background in regulatory reporting and a deep understanding of the financial industry. This role involves working closely with our software development team to ensure our products meet regulatory requirements and provide exceptional value to our clients.

About the role:
As a Product Support Representative, you will work with FIS clients across multiple modules to provide in-depth product support with a focus on regulatory reporting. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance, or product application, particularly related to stock market trading order flow and regulatory compliance

What you will be doing:
* Handle customer inquiries and resolving support issues and account management for FIS Trade Compliance Manager TCM2.0 Regulatory Reporting software suite.
* Provide in-depth product support and researching client issues.
* Troubleshoot problems with software applications and recommend corrective action.
* Document customer information and recurring technical issues to support product quality programs and product development.

* Monitor and analyze trading activities to detect and prevent suspicious or illegal activities (Trade Surveillance).

* Identify and mitigate attempts to manipulate market prices (Market Manipulation).

* Ensure trades are executed at the best possible terms for clients (Best Execution).

* Generate and review regulatory reports required by authorities (Regulatory Reports).

* Prepare and submit 605 and 606 reports related to order execution and routing practices.

* Manage and report trading activities through the Consolidated Audit Trail (CAT) and Customer and Account Information System (CAIS).

* Stay up-to-date with regulatory changes and ensure compliance with all relevant regulations.

* Collaborate with the software development team to enhance and update our regulatory reporting modules.

* Provide training and support to clients on the use of our software.

What you will need:
* Bachelor's degree in Finance, Economics, Business, or a related field.

*Minimum of 3 years of experience in regulatory reporting or a related area.

*Strong understanding of financial markets and trading activities.

*Experience with Trade Surveillance, Market Manipulation, Best Execution, Regulatory Reports, 605 and 606, and CAT and CAIS.

*Excellent analytical and problem-solving skills.

*Strong attention to detail and accuracy.

*Ability to work independently and as part of a team.

*Excellent communication and interpersonal skills.

*Prior experience in stock market order flow, including orders, routes, and trades.
* Prior knowledge of FINRA CAT regulatory reporting and CAIS.
* Knowledge of FIS products is a plus.

Added bonus if you have:

*Experience with our specific software modules.

*Advanced certifications in finance or regulatory compliance.

*Previous experience in a similar role within the financial industry.

*Portuguese speaking

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
* Opportunities to innovate in fintech
* Tools for personal and professional growth
* Inclusive and diverse work environment
* Resources to invest in your community
* Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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