OLO (Online Ordering) Support Lead - Microservices (00063412691)

Job Summary

Bachelors degree in Business Engineering or Computer Science or equivalent experience. 10+ years of total IT experience with special focus on architecture design and development initiatives analyzing business requirements and crafting appropriate cost effective and logical solutions. Candidate should have expertise in Online Ordering system specifically OLO, Microservices, GraphQL, React and AWS. Should have . Needs to be very good communicator collaborate with Business Leadership

Location - Plano, TX. Candidates willing to relocate will be considered. This will be Onsite role.

Responsibilities

* 10 years of verifiable experience developing Microservices and OLO (Online Ordering System). Exposure to ecommerce solutions is a must.

* Expertise in Microservices GraphQL React and AWS

* Daily tracking of tickets - Ticket Creation and prioritization

* Resolution of incidents bugs service requests RCA

* Monitoring operations to make sure tickets are addressed in a timely manner

* Track and report Delivery performance Major accomplishments Capacity Utilization Trends Quality ValueAdds

* Risks Issues and Concerns on time

* Periodic updates to stakeholders Code fix based on RCAs

* Focus on Continuous service improvements and Value additions to the client

* Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization.

* Superb troubleshooting and debugging skills Interest in staying current and applying the most current best practices*

* Able to work Agile environment also should have strong understanding of Application Maintenance and Support

* Play a single point of contact for the client stakeholders with a clear understanding of their KPIs and SLAs

Other Compensation:

Applications will be accepted until 4/25/2025.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.