Patient Services Administrator I : Intermediate Care Unit-

In this role, the Patient Service Administrator I :

• Manages day to day administrative operations of department/unit area with major focus on improving the business aspects and patient experience of health care operations and the quality of health care provided.
• Supervises the administrative and non-clinical staff. Recruits, trains, develops and motivates staff while managing performance and providing mentorship as well as positive recognition.
• Models and focuses staff with attention on providing high quality service to patients and families.
• Responsible for facilities administrative planning and management - may include space planning, renovations, moves, Project Request Forms (PRFs).
• Manages operational efficiency, throughput and coverage for assigned areas (24/7 and non 24/7 oversight).
• Maintains current knowledge of regulatory and other requirements and ensures compliance. Responsible for compliance with government regulations and payors, i.e., HIPAA, etc.
• Implements department's administrative policies, objectives and procedures in collaboration with the Human Resources policies and procedures.
• Monitors patient service feedback with focus on the patient experience and helps resolve service issues.
• May share budget responsibility with the director. Makes recommendations that impact budget. May have responsibility in accounts payable, purchasing, billing, capital budget, program proposals and the department payroll function.
• Works with hospital support departments such as Materials Management, Facilities Planning, and Payroll to ensure good communication and workflow between the department and other departments and services.
• Serves as an active member of clinical area leadership team, participates in enterprise-wide and/or clinical area committees and task forces and acts as administrative liaison between the department/foundation and the hospital

To qualify you must have:

• Bachelors degree required
• 4 years of working experience

• Strong interpersonal skills, organization and communication skills with the required ability to exchange information with others and to discuss and evaluate solutions to routine and varied problems. Will provide advice, guidance and/or direction to others on issues that are complex with guidance, as necessary. Helps to facilitate a positive work environment that emphasizes teamwork, trust and open communication.
• Leads change by coordinating projects using creative processes.
• Manages and resolves staff issues by meeting one-on-one with team members. Suggests changes to ensure work environment is fair and equitable based on employee concerns.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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