Customer Experience Scientist

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com.

Summary

The Senior Customer Experience Scientist role is a critical role in achieving and maintaining a competitive advantage in the marketplace by ensuring our innovations resonate with customers and surpass industry standards. The role will lead and oversee responsibilities in identifying unmet customer needs and driving innovation to meet those needs. The role will be instrumental in Diversey's innovation stage gate process, supporting development of new technologies and offerings that deliver customer satisfaction and competitive advantage in the marketplace.

Responsibilities

• Lead New Product Blueprinting: Take ownership of the New Product Blueprinting process to thoroughly understand and document unmet customer needs, ensuring that the company's innovations align with market demands.

• Application Expertise: Grow and leverage technical expertise and deep understanding of customer applications to bridge the gap between customer requirements and technical solutions, providing valuable insights and guidance during development of new product ranges.

• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, particularly the marketing and sales teams, to ensure that customer requirements are well-defined, supported, and that customer feedback is actively integrated into the product development process.

• Concept Development: Play a pivotal role in the concept development phase by contributing your expertise in application testing, which reflects customer experiences and aligns with critical customer requirements.

• Standardized Field Testing: Oversee the design and execution of standardized, statistically relevant field testing against critical customer requirements. Additionally, conduct controlled application testing when required.

• Validation and Certification: Execute validation field trials to rigorously assess the final technical solutions under practical conditions, ensuring they meet or exceed critical technical and application-related requirements.

• Continuous Learning: Stay up-to-date with evolving customer requirements and industry trends to continuously enhance your technical and application knowledge, contributing to the successful development of innovative solutions.

Qualifications

• You have a Bachelors in Chemistry, Microbiology, Food Science, Chemical Engineering or related technical degree
• You have at least 5+ years of experience in the Industrial and Institutional cleaning market.
• You have the ability to travel up to 50%; occasional international travel
• You have knowledge of cleaning chemistry and materials used in industrial and institutional cleaning products.
• You have technical writing and verbal communication skills and ability to present results clearly and concisely to a variety of audiences.
• You have an understanding of EPA sanitizer/disinfectant regulations, BPR, USDA sanitation product regulations, and FDA hand soap regulations.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com