Telephone Operator - UH Lakewood (Varied Shifts)

Are you the kind of person who loves helping others and thrives in a fast-paced environment? We're looking for a Telephone Communications Operator to be the crucial link between Truman Medical Center and everyone who needs our services - whether it's patients, staff, or visitors. As an Operator, you'll be the calm voice in the chaos, offering support and communication in critical moments.

• The First Point of Contact: You'll be the first person people hear when they call UHTMC, making you an essential part of our patient care team. You'll handle calls, coordinate requests, and provide a high level of customer service.
• Master Multitasker: Answer a high volume of calls with precision, calm, and clarity, all while keeping track of multiple tasks. Whether it's directing calls, answering questions, or handling urgent matters, you'll keep it all together.
• Service Excellence: Your mission is simple: provide exceptional customer service with every call, ensuring that everyone feels heard, respected, and cared for.
• Be the Calm in the Storm: You'll be the cool-headed professional during critical moments, answering emergency calls and quickly resolving issues. Your ability to stay calm and focused will make a big impact on the team's success.

Minimum Requirements:

• Education: High school diploma or equivalent is required.
• Experience: Twelve months of experience as a Telephone Communications Operator or in a similar role. If you don't have the full 12 months, six months of additional experience can be a perfect substitute.
• Customer Service Pro: At least one year of experience in a direct customer service role, where you've honed your communication skills and ability to manage a variety of tasks under pressure.
• Excellent Communication: You must have excellent oral and written communication skills, proper business English, and the ability to clearly pronounce names. Your voice will be your most powerful tool - so it needs to be clear, well-modulated, and friendly.
• Problem-Solving Skills: You'll need to independently solve problems, multitask efficiently, and keep things running smoothly, even in a fast-paced environment.
• Flexibility: This role requires flexibility - you'll need to be able to work varying shifts, including weekends and holidays, to provide 24/7 communication support.
• Physical Ability: You'll be sitting at a computer, using a keyboard and headset for up to 8-12 hours per shift, so comfort and stamina are important. You also need to be able to move quickly, especially in narrow spaces or to reach emergency alarms.
• Tech-Savvy: You'll need to have advanced computer skills - proficiency with Microsoft Office, Windows, and general keyboard functions are a must. Ability to learn new programs and adapt to changing technology is key.

Preferred Skills and Traits:

• Vision, Hearing, and Public Relations Skills: You'll need good vision, hearing, and the ability to maintain excellent rapport with the public.
• Calm Under Pressure: You thrive in stressful situations, and your ability to handle multiple tasks in high-pressure moments will make all the difference.
• Attention to Detail: Whether it's following detailed instructions or processing new information, your attention to detail ensures no task slips through the cracks.

• You'll play an essential role in delivering life-saving communication support for one of the most respected medical centers in the area.
• Every day will be different - you'll have the opportunity to solve problems and meet new challenges head-on.
• We offer a supportive, team-oriented environment where your contributions make a real difference in the lives of our patients and staff.

Ready to make a difference as the voice of University Health Truman Medical Center? Apply today to be a part of our amazing team!