Account Coordinator / Collections

Central Power Systems & Services is a privately held company with deep roots going back to 1954.

Our Mission Statement is forging long lasting partnerships by providing first class customer support. We live that statement every single day.

We continue to grow in the Critical Powermarket. We are looking for the right individual who shares our passion for the products, our desire for continued growth, and our commitment to build more meaningful customer relationships founded on trust and integrity

Account Coordinator

Job Description

Account Coordinators are a crucial part of our organization, and essential in ensuring our company's bottom line. Working with customers and their accounts is at the heart of this role. Whether the task is to arrange for debt repayment, advise customers, or answer their questions, Account Coordinators need to be excellent communicators with strong negotiation skills. They need the ability to work through obstacles to get results and must be driven by a strong sense of accomplishment.

Account Coordinators should also know how to manage many important tasks in a busy work environment, as well as working with other team members to help find ways to bring in payments and revenue. In this role, communication is essential, and motivated candidates who work well with people and can see ways to solve problems and break through barriers can thrive.

Typical Duties and Responsibilities

• Contact delinquent customers by phone, written correspondence, and email.
• Perform regular review of open invoices on each customer's account and make daily collection calls.
• Provide management with accurate, timely status updates on customer accounts.
• Assess delinquent accounts and escalate to management accordingly.
• Manage and be accountable for assigned customer account base.
• Resolve all customer inquiries in a timely and professional manner.
• Work closely with sales and service departments to resolve outstanding issues related to customer invoices.
• Motivate customers to pay past due balances by using negotiation skills and building customer relationships.
• Establish relationships with customers and the sales team.
• Any other duties that may be assigned.

BENEFITS

• Competitive Pay
• Medical, Dental, Vision & Life Insurance
• 401k with company match
• Paid Time Off
• Training & Professional Development
• Positive and productive work environment

Education and Background

This position requires a high school diploma or GED and a minimum of two years related experience.

Skills and Proficiencies

• Proficient with database software and Microsoft Office Suite.
• Ability to overcome obstacles and get results.
• Strong communication and negotiation skills.
• Highly motivated with excellent problem-solving skills.
• Previous customer service experience preferred.
• Strong understanding of billing, accounting, and collection processes.

WORK CONDITIONS

Central Power Systems & Services is a company that thrives on teamwork. Success requires various professionals in multiple areas of expertise, each doing their own specific role to support our customers. We all do our part, we work hard together, we share market intelligence, and we support each other where we can. We believe working hard and having fun are not mutually exclusive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke-free and drug-free work environment.