Leasing & Resident Associate

The Leasing and Resident Associate is the primary point of contact for residents and prospective residents of Mayroad housing units; initiates and maintains contact with prospective and current residents, including customer service, completion of lease documents, follow-ups on work order requests, marketing, resident events, and preparation for transitions both in and out of resident units.

Benefits:

• Cell Phone Allowance
• Mileage Reimbursement
• Annual Incentive Bonus
• Annual Merit Increase
• Comprehensive Health, Dental, and Vision Plans
• Supplemental Life, Critical Illness, and Accident Insurance
• Company-sponsored (paid) Short- and Long-term Disability
• Life Insurance and (AD&D)
• Flexible Spending Accounts
• Maternity Leave at 100% Paid and Parental Leave
• Paid Time Off
• Volunteer Time Off
• 401(k) with Company match
• Tuition Reimbursement

• Actively promotes and leases all available units; meets and maintains budgeted occupancy goals by managing the wait list.
• Provides excellent customer support to current, future, and past residents; greets visitors to the office; answers phone contacts and follows up in a professional manner.
• Compiles and submits orders for leasing and resident management functions; uses property management software, such as RealPage, and e-mails to submit, track and follow up on work orders.
• Uses Realync app to create virtual tour videos and to create tips and tricks for residents for maintenance issues.
• Provides customer support and assists the Leasing and Resident Manager in meeting resident occupancy goals.
• Serves as the first point of contact for people calling or visiting the community office; directs individuals to the appropriate resources.
• Assists the Leasing and Resident Manager with planning and supporting resident functions, advertising and marketing, leasing income, damage incomes, employee resources, and office supplies.
• Assists in recouping outstanding lease and/or damage balances from former occupants before accounts go into default status.
• Coordinates requests for accommodations from residents to Leasing and Resident Manager for approval.
• Ensures all lease paperwork for move-ins/move-outs are signed and correct; compiles moveout charges to ensure all moveouts are being charged correctly.
• Plans, coordinates, executes resident events and activities; contacts vendors, obtains supplies, creates, and promotes advertising, and leads the events as needed.
• Sends out all approved resident communications, both written and digital, to include announcements, advertisements, updates, etc.; as directed by the Leasing & Resident Manager; assists with social media for resident news and activities.
• Creates and sends out weekly notifications for pest control and preventative maintenance inspections as needed.
• Responds and follows up on resident issues, including maintenance requests and new move-in logistics.
• Performs regularly scheduled neighborhood drive-throughs to identify compliance issues and ensure residents are following the Residence Responsibility Guide and follows up if needed.
• Performs home inspections/walkthroughs prior to each occupancy/move-in to ensure compliance and readiness before handing the property over to the new resident.
• Performs minor touch-up cleaning of homes to ensure homes are move-in ready prior to resident occupancy.
• Conducts newcomers and move-out briefings for residents.
• Assists Leasing and Resident Manager with training incoming office personnel
• This position is deemed Key & Essential and, as such, may be required to work outside of a regularly scheduled shift, to include, but not limited to, before, during, and after any accident, emergency, or disaster in order to best protect and care for our residents and assets.
• Performs other job-related duties as assigned.

Required Qualifications

• EDUCATION REQUIREMENT - High School graduate or GED
• 2+ years of experience in property management, customer service, or related industry
• Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy; Note: Employee will be required to use personal vehicle for on-the-job transportation.
• Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test.

• Familiar with/able to use property management software, such as RealPage, Yardi, Entrata, etc.
• Proficient with MS Office Software, including MS Word, Teams Excel, Outlook.
• Basic financial skills to ensure proper accounting and documentation of residency management.

EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.