New

IT Helpdesk I

YOH Services LLC
United States, New Jersey, Princeton
Apr 01, 2025
IT Helpdesk I Category: Information Technology Employment Type: Contract Reference: BH-383919 Title: IT Helpdesk I Salary:$23-33/hour Location: Princeton, NJ Type: Contract (Potential to Hire) Main Duties: Coordinate with Global IT to manage IT asset tracking and administration. Lead U.S.-based on-site IT support, working closely with external vendors. Partner with IT teams across different locations to continuously improve processes. Maintain comprehensive documentation related to IT infrastructure, desktop support, lab equipment, and systems. Offer 1st and 2nd line IT support through the helpdesk, handling escalations when necessary. Provide technical assistance for U.S. operations. Collaborate on the lifecycle of hardware and software, including design, procurement, installation, maintenance, and inventory control. Desired Skills & Experience: Bachelor's degree is desirable, but not mandatory. Strong problem-solving and troubleshooting abilities. Proficient in Microsoft-based technologies. Knowledge of IT systems supporting lab environments and processes. Excellent verbal and written communication skills, with a focus on professional service delivery. A methodical, independent, and analytical work style. A minimum of 3 years of experience in technical IT roles (e.g., IT support, server/network administration, etc.). Experience in a biotech or regulated IT environment is advantageous but not essential. Estimated Min Rate: $23.10 Estimated Max Rate: $33.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.