Global Digital Product Specialist

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

The Global Digital Product Specialist will work hands-on within Interface's licensed marketing automation, email management, web commerce, digital asset management (DAM) and content management system (CMS) platforms to support global digital strategy, lobal governance, and workflow of MarTech systems, and execute reporting and analytics. This role reports into the Global Digital Product Manager.

Essential Functions:

• Support the digital marketing aspects of key marketing systems such as Salesforce Marketing Cloud, Salesforce Commerce Cloud, and Adobe Experience Manager used for digital marketing initiatives, including managing segmentation strategy, building journey maps, loading creative, tagging, testing, and managing outputs.
• Provide cross-functional project management support for major digital marketing initiatives and campaigns by collaborating with marketing peers as well as peers in IT and other disciplines as needed.
• Support user research and usability studies, collaborating with designers and developers throughout the process
• Support implementation of the selected marketing technology stack in partnership with the IT organization to optimize results for the global marketing organization
• Support requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Track and deliver reporting, best practices and insights for SEO and help steer the build of dashboards in Google Analytics; Coordinate with members of data team to ensure data and insights are readily available to be leveraged appropriately for marketing planning and analysis of campaign results
• Manage continued site monitoring processes (SEO audits, accessibility scans, error pages etc.) and support fixes where appropriate.

Preferred Skills and Experience:

• Bachelor's Degree in Marketing, Digital, or related field
• 3+ years minimum experience in marketing with direct experience around digital marketing, online commerce and/or MarTech operations
• Strong project management skills
• Global and cross-cultural agility
• Strong analytical + organizational skills, complex problem solver
• Track record of analyzing marketing investments to maximize revenue
• Management of marketing technology tools required, including but not limited to Salesforce (Commerce Cloud, Marketing Cloud, & Sales Cloud), Adobe Experience Manager (Assets, Sites, and Brand Portal), Atlassian JIRA, and Google Analytics along with other marketing tracking, auditing and analytics tools; you will be expected to be "hands on" within these platforms
• Intermediate knowledge of core web technologies including HTML, JavaScript, JSON, and Cascading Style Sheets (CSS)
• Experience with SQL queries and general knowledge of relational databases
• Self-starter with proactive approach to work
• Passion for design, sustainability, and the Interface purpose and mission

Requirements:

• Travel estimated at 10%
• Ability to potentially travel both within and outside the US
• Work expectations and commitments will occasionally include evenings and weekends