New 
Engagement Director, Global Partnerships, Mass General Brigham Global Advisory
 Mass General Brigham (Enterprise Services) | |
 United States, Massachusetts, Somerville | |
| 399 Revolution Drive (Show on map) | |
 Apr 01, 2025 | |
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Mass General Brigham (MGB) Global Advisory is the systemwide platform providing leading advisory services and affiliation opportunities to international clients around the world. This exciting business combines a broad, existing set of advisory capabilities from the MGB academic medical centers and specialty hospitals with an enterprise team to support Mass General Brighams four part mission of care delivery, research, education, and community health. The Engagement Director plays a critical role in the success of Global Advisory by owning a portfolio of full projects for a at least one or more clients. In addition to overseeing the delivery of work, the ED is responsible for managing client expectations and satisfaction, prioritizing the identification of opportunities to add value and expanding work with existing clients.
This role reports to the Managing Principal, Global Advisory Responsibilities: Engagement Delivery * Defines and delivers high quality work that meets goals and objectives of an engagement by leadingthe complete day-to-day operations of a limited number of project engagements and directing thestrategy for project work and client relationships with minimal guidance; focuses on client experienceand value creation* Leads project team by deploying appropriate resources (including SME time) to ensure highest qualityclient deliverables are completed on time and budget.* Leads project performance with highest quality of work by ensuring deliverables meet or exceed clientneeds and expectations. Leverages experience and developing subject matter expertise to add depth todeliverable content and analyses.* Leads the development of compelling written deliverables including full high quality presentationmaterials* Leverages direct experience with MGB product offerings such as strategy, facility planning, clinical programplanning, education, workforce planning/ development, telehealth, quality/ safety/ accreditation, and others todevelop the highest value creation approaches for clients.* Leads day to day communications with client, as well as milestone deliverable meetings* Engages in significant active verbal communications with Global Advisory team and client withcontributory insights.* Owns project's budget, ensuring revenue recognition tracks and expenses are appropriately managedthroughout the duration of the project.* May provide subject matter expertise for client projects based on professional background, or seek that expertisewithin MGB or externally when necessary. Business Development * Identifies opportunities to expand business with existing clients by seeking additional ways to add value;* Drives the deal-making process by preparing compelling sales pitches.* Leads early conversations with current clients, demonstrating a keen understanding of the client's needs withinthe global healthcare landscape, considering broad geographical and cultural context.* Supporting and leading activities (including proposal development and pricing) to drive deal completionfor follow-on work with existing clients with responsibility to generate revenue and margin to MGB.* Identifies how GA can add value and demonstrates an understanding of our service capabilities and thefeasibility of proposed work.* Leverages experience and industry insights to contribute to GA's strategy. Leadership & Relationship Building * Serve as junior leader for client relationship at the most senior level of client organization; represents MGBwith credibility and authority.* Demonstrates deep understanding of client business context, healthcare landscape and geographical and culturalcontext.* Resolves client and stakeholder issues and conflict with poise and proficient socioculturalcommunication skills; escalates more nuanced and complex issues as appropriate.* Resolves project barriers and challenges by serving as a point of escalation, enabling the team toexecute work efficiently and effectively.* Builds high performing teams and direct the teams' overall operations for project execution* Promotes a team-based atmosphere, encouraging team members to work collaboratively to achieve ashared goal; prioritizes professional development of more junior team members. Product Development * Collaborates with MGB Global Advisory leadership team to design and launch next-generation products andservices (for example, client and market insights, enable market-testing and pilot programs with existing clients). Other duties as assigned Qualifications:
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |