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Senior Communications Manager - 901
 Telecare Corporation | |
dental insurance, paid time off, paid holidays, 401(k)
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 United States, California, Alameda | |
| 1080 Marina Village Parkway (Show on map) | |
 Apr 02, 2025 | |
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Description
"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare At Telecare, we believe the strength of our organization sits in the hands of our leaders and staff. The Senior Manager of Communications is a key position in driving the organization's success. THE IDEAL CANDIDATE The ideal candidate for the Senior Manager of Communications role is someone who is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values and operational excellence. COMPETENCIES OF THE IDEAL CANDIDATE The ideal candidate for Telecare is someone who has a high level of self-awareness, seeks and integrates feedback from others, and is able to reflect on matters that impact those around them. They know how and when to collaborate, and are skilled at navigating complex situations. They are resourceful, action-oriented, resilient, and communicate respectfully, effectively, and directly. The ideal candidate will be someone who brings passion, thoroughness, and creativity to their work; is committed to supporting Telecare's vision, mission, and values; and seeks to make a difference in the lives of the people we serve. Shifts Available: Full Time; AM 8:30 am - 5:00 pm; Monday - Friday Expected starting wage range is around $125,258.42 - $154,736.95 annually. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. POSITION SUMMARY The Senior Manager of Communications is a communications leadership role that focuses on supporting and strengthening Telecare's overall brand and reputation; carrying and cultivating Telecare's culture; maintaining the overall quality and consistency of Telecare's communications work; and supporting the communications team and vendors in doing excellent work in an engaged, empower, growth-oriented way. The Senior Manager of Communications is a dynamic and experienced communications professional who leads people, processes, projects, and teams efficiently and effectively, and helps the organization achieve its goals and objectives. The Senior Manager of Communications position is hybrid, with approximately 75% of the role being fully remote and 25% being field-based, either at the corporate office or working in the field at programs. The Senior Manager of Communications role must operate on Pacific Standard Time. QUALIFICATIONS Required: * Bachelor's degree in communications, marketing, journalism or related field * Twelve (12) years of experience in a similar role or related position, including supervisory experience * Proven track record in communications quality management * Proven track record in reputation management, and media and public relations, including crisis management * Proven track record in strategic and executive-level communications and project management * Proven track record in strategy development and communications team leadership * Must be at least 18 years of age. * All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply. ESSENTIAL FUNCTIONS * Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders. * Oversees the overall quality control of Telecare communications, including hands-on support, consulting, guidance, and mentorship to Telecare's communications team members, as well as Telecare leaders and staff, to achieve high-quality communications results. * Oversees Telecare's reputation- and media-management efforts, including media and public relations, crisis management, union negotiations, legal issues, and proactive visibility efforts (earned and paid media, social media, etc.), in partnership with counsel, consultants, executives, and other Telecare leaders and staff. * Oversees critical events, conferences, and higher-stakes projects and initiatives. * Supervises the Communications Specialist and Communications Coordinator including, coaching, performance management, performance review, hiring and termination. * Partners with the Director Communications in overall team management, including establishing strategy, team supervision, workload management, etc. * Responsible to oversee the maintenance and organization of communication assets and content for easier self-service and re-use. * Responsible to streamline and improve communication processes and practices for greater efficiency and self-sufficiency. * Responsible for maintaining brand and messaging standards, and ensure communications quality, consistency, and accuracy. Duties and responsibilities may be added, deleted and/or changed at the discretion of management. SKILLS * Excellent verbal and written communication * Able to communicate effectively with persons from a variety of perspectives, work effectively with diverse individuals, and anticipate communication needs * Critical thinking to aid decision-making and attention to detail * Flexibility and ability to adapt * Superior time management and organization skills and ability to prioritize and meet deadlines * Commitment to growth and development * Ability to work independently and as part of a team * Comfortable with graphic design and ensuring consistency with brand standards * Fluency with Microsoft Word, PowerPoint, and Office 365 software including Outlook and Teams * Fluency with design software (Canva, Adobe Illustrator, InDesign, Photoshop, Premiere) * Fluency with social media platforms and online content management (SquareSpace, etc.) * Fluency with customer relationship management tools (Salesforce, etc.) * Fluency with email marketing tools (MailChimp, etc.) * Fluency with online analytics (website, email marketing, etc.) * Confidence and experience in advising leaders and teams on communications strategies and plans * Ability to craft effective, targeted communications for diverse audiences at all levels What's In It For You*
Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. EOE AA M/F/V/Disability *May vary by location and position type Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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