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IT field Tech

Vaco
$20.00 - $23.00 / hr
United States, Florida, Rockledge
Apr 02, 2025

Job Title: IT Support Specialist

Job Summary:
We are seeking a dedicated IT Support Specialist to provide high-quality end-user technology services and IT support. This role ensures seamless device management, technical troubleshooting, and customer assistance while maintaining security compliance. The ideal candidate is a problem-solver with strong communication skills, capable of working in a dynamic environment with varying shifts, including on-call and weekend support.

Key Responsibilities: Security & Compliance:
  • Adhere to established IT policies and procedures to maintain high-security standards.

  • Ensure all technology deployments align with compliance regulations.

Customer Support:
  • Provide excellent customer service, resolving technical issues effectively.

  • Educate end users on standard IT environments and troubleshoot common concerns.

  • Translate technical concepts into user-friendly terms.

Device Management:
  • Configure and deploy devices (PCs, laptops, tablets, etc.) following enterprise security standards.

  • Troubleshoot and support IT systems, including patient entertainment devices, medication carts, and multimedia systems.

Inventory & Ticketing:
  • Maintain IT equipment inventory and track incidents/requests in multiple ticketing systems.

  • Escalate unresolved issues with detailed documentation for higher-level support.

Service Delivery:
  • Prioritize and resolve support cases according to Service Level Agreements (SLAs).

  • Assist healthcare providers with technical support for critical applications, including Electronic Health Records (EHR).

Collaboration & Communication:
  • Work effectively with cross-functional teams to provide seamless IT support.

  • Build strong relationships across all levels of the organization to enhance trust and credibility.

Qualifications - Minimum Requirements:

Education:

  • High school diploma or equivalent.

Certifications:

  • HDI Desktop Support Technician certification (required within 180 days of hire).

Experience:

  • Minimum of 1 year in customer support or IT-related role.

Technical Skills:

  • Proficiency in Microsoft Office and Windows operating systems.

  • Strong troubleshooting, analytical, and problem-solving abilities.

Soft Skills:

  • Exceptional customer service and communication skills.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Reliable transportation for commuting to different job sites and transporting IT equipment.

Physical Demands:
  • Ability to lift up to 40 lbs. multiple times daily.

  • Extended periods of sitting, standing, walking, and computer screen use.

  • Capable of deploying devices in various physical locations.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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