Scheduler Router

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Job Summary:

Schedules and routes Field Operations work orders to appropriate work centers, establishes work priorities, monitors work progress and communicates with customers and field crews to optimize field crew productivity and achieve a high level of customer satisfaction.

Essential Functions:

• Establishes Field Operations workload priorities for a one to fourteen day planning horizon, routes work orders and provides supporting documentation to field crews to achieve optimal field crew productivity and a high level of customer satisfaction.
• Monitors status of routed work orders, reassigns work as required to balance daily workload and communicates with customers and field crews to ensure the service delivery process meets customer expectations.
• Generates routine pre-construction customer communications that proactively answer customer questions, confirm work status and address concerns relating to the construction process.
• Responds to customer and field crew inquiries and change requests. Updates SAP as required and take appropriate action to meet customer requirements.
• Produces reports and creates list edits to monitor the effectiveness of the service delivery process.
• Performs various clerical duties including; processing invoices, inputting contractor expendable requisitions, creating and mailing pre-construction customer communications, maintaining office supply inventories, processing time sheets and producing main packets to support the overall service delivery process.
• Performs duties of other Local 12 positions as required to effectively balance workload within the department.

Education description:

• Requires two years post secondary education in business administration or a combination of education and related experience providing equivalent competencies. Education or training specific to natural gas distribution system construction is a plus.

Experience:

• Requires a minimum of two years experience with CenterPoint Energy's work order management and related records systems

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

* Competitive pay

* Benefits eligibility begins on your first day

* Medical, Dental, Vision Benefits

* Health Savings Account (HSA) with a company contribution

* Health/Dependent Care Flexible Spending Accounts

* 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

* Flexible work schedule, paid holidays and paid time off

* Paid training

* Professional growth and development programs including tuition reimbursement

* Life, AD&D, Disability

* Employee Assistance Program (EAP)

* Transit subsidies

* Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

Job Type: Full Time

Posting Start Date: 04/03/2025

Posting End Date: 04/12/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Compensation Rate: Hourly

CenterPoint Energy is required by Minnesota law to provide a good faith estimate of the starting fixed pay rate at the time of posting for the opportunity. This hourly compensation is specific to Minnesota and the pay rate negotiated in the applicable Collective Bargaining Agreement.

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