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Customer Service I

Spectraforce Technologies
United States, Florida, Orlando
Apr 04, 2025
Title: Customer Service I Duration: 12 Months Location: 30 S Keller Road, Suite 100B, Orlando, Florida, USA, 32810 Timings: Daytime hours-start/end times will be staggered for coverage Job Description: Responsibilities: * Maintain a customer base in the Remote Patient Monitoring platform. * Accountable for VW enrollment calls and equipment training / set up. * Accountable for Compliance follow up. * Conduct customer monthly calls * Place supply and Equipment orders * Follow up with Vendors as necessary. * Ability to work reports and follow through on orders placed. * Ordering, Shipping, Confirmation of Delivery and RMA if needed. * Perform outbound calls to customers to notify of shipping issues such as a delay or missing information. * Resolve or report any problems that may occur. * Assist with implementation of workflow productivity improvements. * Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements. * Understand and adhere to all business processes and procedures. * Maintain a culture of accountability. * Adhere to the department metric standards set by your supervisor or manager. Basic Qualifications * Minimum of One year of Customer Service experience * MS Office knowledge * Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks Preferred Qualifications * Associate degree or equivalent work history * Some data processing experience preferred. * Spanish Speaking Preferred but not required. * Previous experience/knowledge with Apple products is also helpful in this role. Competencies * Excellent interpersonal and phone etiquette skills * Detail & Team Oriented * Professional communication Skills * Excellent Time Management Skills * Ability to multi taskPosition is offered by a no fee agency.