Network Program Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We dedicated to providing innovative solutions in provider onboarding and relationship management products. We focus on building tools which enable solid, long-term relationships with our providers and internal partners, ensuring seamless integrations and the best experience possible. We are looking for a proactive, results-driven individual to join our team as a Network Program Analyst and help enhance our provider management programs.

We are seeking an experienced Network Program Analyst to support our provider onboarding and relationship management processes. In this role, you will analyze business workflows, requirements and help improve the efficiency of provider-related network programs. The ideal candidate will have a solid background in business analysis, hands-on experience with Salesforce, and familiarity with documenting integration requirements and data mapping.

This position requires a proactive problem solver who can collaborate effectively with internal teams and external partners to streamline provider workflows, improve system integration, and drive process optimization. Experience in managing integration requirements, mapping data between different systems, and leveraging tools like MuleSoft and Snowflake will be highly valued.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Work closely with business stakeholders to gather, analyze, and document provider onboarding and relationship management requirements
• Utilize Salesforce to manage and optimize provider data, ensuring accurate records and smooth workflows throughout the onboarding process
• Collaborate with cross-functional teams to translate provider needs into system requirements and implement solutions for effective relationship management
• Develop and maintain process flows, functional specifications, and user stories to ensure smooth provider integration and ongoing support
• Assist in the documentation of integration requirements and data mapping for seamless system and process integrations across platforms
• Collaborate with technical teams to integrate and manage data across systems, utilizing tools such as MuleSoft for integration and Snowflake for data warehousing and analytics
• Analyze provider performance data and identify key areas for process improvement, providing actionable insights to optimize onboarding and relationship management processes
• Assist in the integration of new tools or enhancements to support provider management efforts, ensuring systems remain aligned with business goals
• Work with Jira to track and manage program-related tasks and project progress. Experience with Jira is preferred, but training will be provided if needed
• Ensure the accuracy, consistency, and quality of data across systems used in the provider onboarding and relationship management process
• Provide ongoing support and guidance to internal stakeholders and external providers, ensuring that new systems or processes are well-understood and successfully implemented

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience as a Business Analyst, Product Management or in a similar role
• Solid hands-on experience with Salesforce CRM, data management, and integration within provider-related business processes
• Experience in provider onboarding, relationship management, or network management is a plus
• Experience with Jira is preferred but not required. Training will be provided if needed
• Proficiency with data analysis tools (Excel, Tableau, etc) and familiarity with system testing, implementation, and change management processes
• Proven ability to manage and deliver business solutions on time and within scope
• Proven excellent analytical, problem-solving, and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst)
• Experience with Jira or other project management tools
• Experience with MuleSoft for system integrations and connecting applications, data, and devices
• Experience with Snowflake for data warehousing, analytics, and leveraging cloud-based data platforms for business intelligence
• Familiarity with business process automation and analytics tools
• Solid understanding of provider relationship management best practices and industry standards

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.