Sr Patient Services Specialist

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Apr 10, 2025
Sr Patient Services Specialist 40765BR 40765BR Position Description This position is responsible for ensuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Major/Essential Functions Serves as lead PSS and is responsible for daily front desk operations of the center. Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct. Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork. Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs. Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately. Handles payment transactions and completes necessary batch closing and deposit documentation every day. Handles patient messages delegated from triage nurse, physicians, or supervisor including messages from the after hours service. Coordinates referral appointments from other clinics, agencies, and private physicians. Processes patient no-show forms Maintains incoming faxes: organize, distribute and send to medical records as necessary. Maintains release of information and paper medical records when applicable. Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriatley. When assigned, completes rounding by maintaining a tidy waiting room and ensures all patients are informed about clinic delays. Completes daily tasks as assigned on the Monthly PSS Calendar while rotating between the Call Center, Check-in and Check-Out. Maintains institutional requirement of abandoned call rate (4.99% or below) and time caller in queue (29 seconds or less) where the Avaya Phone System is utilized. Positively assists other staff and providers as needed. Trains and advises non-Senior PSS staff. PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=888555 All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-463267eacaa3f8498f764999ea7bf491