Sr Patient Services Specialist
 Texas Tech University Health Sciences Center | |
 United States, Texas, Lubbock | |
| 3601 4th Street (Show on map) | |
 Apr 10, 2025 | |
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Sr Patient Services Specialist 40741BR 40741BR Position Description This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Major/Essential Functions This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Coordinates and schedules the initial intake of the patient by communicating with parents/guardians, the school counselor, and the TCHATT clinician. This position is responsible for gathering necessary forms and authorization for the initial intake. The Program Coordinator is responsible for checking various platforms (e.g., AdobeSign, Trayt, fax) to collect the intake information for the initial appointment. The Sr Patient Services works collaboratively, performing various complex and confidential administrative and facilitation duties to support the TCHATT program. Communicates with parents/guardians as the front line for the delivery of services. Anticipates and resolves problems; updates and reschedules appointments as needed. Distributes information to appropriate clinicians and disseminates necessary information for scheduled appointments.
Required Qualifications High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=888447 All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-c1efde1df7637e47870d16dbcd9afb10 | |