Valet Manager

The Valet Parking Services Manager oversees the daily operations of valet services, ensuring efficient and courteous service to guests. They manage staff schedules, train new employees, and monitor performance to maintain high service standards. They coordinate with clients to understand their needs and address any concerns promptly. The manager also handles financial aspects, such as budgeting and revenue tracking, and ensures compliance with safety and legal regulations. Additionally, they maintain equipment and manage inventory, ensuring all tools and vehicles are in good working condition. Effective communication and problem-solving skills are essential for this role. The incumbent provides leadership, guidance, and direction for the team members within Valet Services and the full Parking and Transportation Services department. The incumbent is responsibilities and expected to contribute to planning for organizational and technology infrastructure improvements, financial/budgetary management, and analyses, staffing and deployment analyses; and perform service quality assessment to insure the highest level of customer services. The Valet Parking Services Manager is responsible to analyze and manage the parking and mobility impacts from various and on-going campus development projects and under the direction of the Department Director, will work with the department's Sustainability Officer and other stakeholders to advance, implement, and update the UC Davis Health Parking Demand Model. To perform these responsibilities, the incumbent must be a proactive problem solver, able to balance competing user needs and issues with prudent business practices using a high degree of political acumen. The valet manager is responsible for the day-to-day management of a campus-wide valet parking service programs and has full responsibility for all Valet Services' field operations to include but not limited to valet operations, enforcement and compliance operations, financial compliance and reporting, and customer service policies, procedures, and improvements. The incumbent serves as a vital member of the Parking and Transportation Services' senior leadership team, providing managerial review, quality control, and analytical support to the department while actively planning and implementing strategic business objectives and continuous improvement programs supporting the University's mission, Vision, and Values. This position is challenging and demanding in terms of the required judgment, flexibility, sensitivity, and management expertise, as Parking and Transportation Services is a highly visible 24/7/365 customer service operation. #CA-SB

Apply By Date 4/21/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in related area and/or equivalent experience/training in a complex operations unit.
• 3+ years management or supervisory experience in the service industry.
• Experience with Microsoft Access, Teams, or similar is a plus.
• Experience in leading workforce teams of both professional and frontline employees.
• Experience in financial reporting and budget responsibility.
• Advanced skills in verbal and written communication and conflict management, including active listening, tact, diplomacy, discretion, confidentiality, and flexibility.
• Advanced interpersonal skills to collaborate, coordinate and integrate with diverse backgrounds and nationalities.
• Demonstrated organizational, problem-solving, decision-making, and action planning skills, including analyzing information, practices, procedures, problems, and situations to recognize alternatives and consequences, formulate logical and objective conclusions and make recommendations appropriate to the situation.
• Skills to work independently, accept challenging circumstances, and solve problems in an ambiguous environment where solutions are not always readily apparent.
• Strong subject matter knowledge of parking and transportation management to train and guide employees.
• Skills to apply/interpret principles to ensure operations meet UC policies and procedures and state and federal regulations.
• Knowledge and ability to audit all aspects of the operation.
• Aptitude to remain calm in busy situations.
• Superior organizational, problem-solving and time management skills.
• Knowledge of business acumen.
• Effective advance communication skills.
• Strong skills in leadership, motivation of staff, and team building.
• Strong skills ion customer service to develop department programs and standards.
• Strong verbal and written communication skills.
• Strong skills to facilitate and collaborate with a diverse group of constituencies on long-and short-term valet parking operational planning.
• Strong report preparation skills to meet operational planning and budgetary reporting requirements.
• Skills to train staff in carrying out proper valet parking procedures

Preferred Qualifications

• Certified Parking Professional (CPP)
• Certified Administrator of Public Parking (CAPP)
• Experience with project consulting and familiarity with analysis and decision-making processes in higher education environments.
• Experience in parking/events, public administration, mobility transportation, and/or broad knowledge of UC parking policies and procedures.
• Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance.

Key Responsibilities

• 70% - Valet Parking Services and Operations
• 20% - Valet Parking services Leadership
• 5% - Valet Parking Services Administration
• 5% - Health and safety practices

Department Overview

The Parking, Transportation, and Fleet Services Department at the UC Davis Medical Center in Sacramento, CA plays a crucial role in supporting the operational needs of the medical center, while enhancing accessibility and mobility for patients, visitors, and staff. The department is dedicated in providing essential services that ensure seamless transportation solutions and promote sustainable practices. The departmental focus is on enhancing operational efficiency, improving user experience, and ensuring a safe and sustainable environment for all stakeholders involved.

Key Operational Components:

* Parking and Valet Services: Offering a range of parking and options, including patient and visitor lots, valet
and stacked parking, employee parking options, and accessible parking stalls. Monitor and manage parking
daily operations to ensure parking is available to accommodate the high volume of traffic and parking demand.
* Fleet Services: Manages a diverse fleet of vehicles used for patient transport, medical supply deliveries,
Maintenance and repair services and employee travel. Ensures fleet vehicles are well-maintained, safe, and
environmentally compliant, incorporating sustainable practices.
* Transportation Services: Operates shuttle services that facilitate connections between various medical center
facilities and nearby offsite locations, enhancing accessibility and convenience for patients and visitors.
Implements programs and promoting eco-friendly practices, the department encourages the use of public
transit, biking, and carpooling to reduce the carbon footprint and alleviate parking congestion.
* Technology Integration: Leverages advanced technologies to enhance customer experience, including mobile
applications for real-time parking availability and shuttle tracking. Incorporates digital payment systems for
seamless transactions to improve user experience and efficiency.
* Safety and Security: Prioritizes the safety and security of all users in parking and transportation areas through
surveillance, regular security patrolling, and well-lit facilities.
* Sustainability Initiatives: Promotes initiatives aimed at reducing the carbon footprint through the Green
Commuter programs, electric vehicle adoption, alternative fuel options, and sustainable transport programs.

The UC Davis Medical Center's Parking and Transportation Department is committed to enhancing the overall experience of its users while aligning with the medical center's vision of health and community service.

POSITION INFORMATION

• Salary or Pay Range: $8,283.33 - $16,366.67
• Salary Frequency: Monthly
• Annual Salary: $99,400 - $196,400
• Salary Grade: Grade 25
• UC Job Title: PARKING OPS ENFORCEMENT MGR 1
• UC Job Code: 000351
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Variable day/ night shifts, weekdays, weekends and holidays
• Location: Parking Structure IV UCDH (PARK IV)
• Union Representation: No, 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not a H-1B Visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Frequent 3 to 6 Hours
• Twisting - Frequent 3 to 6 Hours
• Climbing (e.g., stairs or ladders) - Frequent 3 to 6 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Participate in the Department of Motor Vehicles (DMV) pull notice system. Position requires operating a UC vehicle for on/off-campus travel. Work flexible schedule including nights or weekends, sometimes on short notice, to meet business needs. Work outside in all-inclement weather conditions. The employee is personally responsible for adhering to safety guidelines and procedures.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here.

The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks