Patient Services Representative - Springfield Care Network

A Brief Overview
Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP.

Schedule: The standard work week is Monday, Tuesday, Wednesday, and Friday (8:30 AM - 5:00 PM), and Thursday (11:00 AM - 8:00 PM). Rotating Saturdays are required, occurring approximately once every 4-6 weeks. A half-day off is provided during the week of a Saturday shift.

Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

Responsibilities

• Greet visitors and provide efficient support services.

• Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.

• Answer and triage phone calls, verify contact information, and document messages.

• Schedule appointments, inform families of delays, and address or escalate complaints.

• Collect and process payments, reimbursements, and insurance referrals.

• Provide updates during shifts and team meetings (i.e., changes in on-call providers).

• Maintain patient records while following HIPAA guidelines.

• Perform administrative tasks (mail, faxes, photocopies, etc.).

• Rotate shifts (if located in a unit where 24/7 coverage is needed).

• If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

Education

• Required: High school diploma/GED

Experience

• Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service

Skills and Abilities

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Ability to maintain confidentiality and professionalism