Territory Manager

Overview

A Big O Territory Manager oversees three or more Big O Tires store locations, including managing profitability and expense control, training, coaching, developing, and directing the leadership team, protecting company assets, and ensuring operational procedures are followed. Additional responsibilities include daily customer interaction, resolving customer concerns, leading the team in the Store Manager's absence, and fulfilling responsibilities for any store position as needed.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Perform all aspects of store operations including but not limited to shop, sales, office, and management
• Perform duties of all subordinate positions as needed
• Manage assigned employees including hiring, evaluating performance, making wage adjustments, and taking disciplinary action as appropriate.
• Plan and direct the work of assigned employees, including providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; and resolving conflict in a timely manner.
• Work directly with the Vice President Big O Tires Operations to establish budgets and regularly review store progress and issues
• Ensure stores comply with franchise agreements and follow company policies and procedures
• Work directly with the management team monthly to review financials and determine needed changes for each location
• Stay informed of product changes and updates, and provide and/or arrange training for each store on these changes
• Identify and develop marketing opportunities, including attending community events and fundraisers, when possible, to help promote the store image
• Find new location possibilities and work directly with contractors when new stores are built or when existing stores are remodeled
• Ensure stores meet facility safety and appearance expectations, and all employees maintain a clean and organized work area
• Manage budgets, expenses, profitability, and ticket averages
• Monitor and report monthly projections and trends
• Oversee individual store schedules, inventory management, and all facility maintenance
• Maintain overall customer satisfaction and resolve customer complaints
• Maintain and safeguard company facilities and assets, ensuring each store is keeping up on inventory and equipment safety
• Timely complete daily Today's Class Technician and other required training
• All Big O Tires employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned

Job Requirements

• High school graduate or GED equivalent
• Five years or more of management experience/training
• Working knowledge of all aspects (including mechanical repair) of a retail automotive facility
• Experience with service/billing procedures and/or financial/accounting skills
• Experience supervising multiple retail facilities
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• 18 years of age or older
• Valid driver's license
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability to travel locally on a daily or weekly basis with overnight travel approximately 15% of the time
• Ability and willingness to work with hazardous materials
• Ability to consistently drive and work in outdoor weather conditions
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
• Legal authorization to work in the United States of America

Preferred Skills

• One year of Big O Tires management experience
• Ability to train on any position in a given store location
• Strong analytical, organizational, and computer skills
• Leadership with positive coaching and development skills
• Active listening abilities
• Ability to prioritize and plan work activities using time efficiently
• Ability to multiple tasks and projects
• Ability to perform detail work with accuracy
• Dependability and timeliness
• Ability to work both independently and in a team environment
• Sales abilities