ServiceNow Solution Architect

WHAT IS THE OPPORTUNITY?

A highly skilled and experienced ServiceNow IRM/BCM Architect to lead and contribute to the growth of our ServiceNow IRM/BCM practice. As a ServiceNow IRM/BCM Architect, you will play a vital role in helping our clients solve critical business challenges, enhance performance, and gain a competitive edge. In this role you work as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the client. You will coordinate, develop, lead, communicate and execute activities to ensure objectives are accomplished accordingly and on time. You also will be responsible for the ServiceNow solution design of mapping business to systems/technical requirements.

WHAT WILL YOU DO?

• Design ServiceNow IRM/BCM solutions for our clients while working closely with stakeholders to understand their business requirements.

• Consult and advise on IRM/BCM best practices.

• Define the architecture of ServiceNow IRM/BCM implementations and oversee their deployment.

• Develops architecture and solution designs to support stakeholder objectives including alignment with ServiceNow implementation best practices

• Assesses effort and complexity of ServiceNow Enhancements via Demands or Projects.

• Provide technical evaluation of ServiceNow Enhancements against ServiceNow platform

• Collaborate with business partners, architects, and other groups to identify complex technical and functional needs of systems

• Mentor ServiceNow developers on ServiceNow architecture and coding best practices

• Create and recommend changes in development standards including design and coding standards

• Look for opportunities to simplify code and existing or new architectures

• Provide technical guidance in platform development and platform-wide solutions

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Minimum 7 years' experience working in the ServiceNow platform

• Minimum 5 years' experience as a ServiceNow Solution Architect

• 4+ years of experience in working in IRM domain, out of which minimum 2 years in the role of BCM Architect

• Expertise in BCM processes: Business Impact Analysis, Business Continuity Planning, Exercise Management, Crisis Management.

• Minimum 2 years Solution experience in ITSM, ITOM, ITBM and Integrations

• Knowledge of JavaScript, HTML, AngularJS, HTML, AJAX, CSS, JSON

• Excellent knowledge of CSDM 4.0 and ServiceNow CMDB structure

• Strategic thinker with excellent interpersonal skills to work across functions and businesses

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

Nice-to-have:

• Certified Implementation Specialist - Risk and Compliance

• Micro-Certification - Business Continuity Management

• ITIL Foundations certification

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

The expected salary range for this particular position is $160,000 - $250,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC's high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.