Pediatric Patient Family Navigator

The role of this position is to provide support, education, referrals, and resources to help navigate pediatric hematology-oncology patients and families through transitions of care within the UC Davis Children's Hospital and the UC Davis Comprehensive Cancer Center.

Under general direction and team collaboration with inpatient and outpatient providers, the Pediatric Hematology-Oncology Patient/Family Navigator conducts needs assessments; identifies barriers to care for patients and families; coordinates efforts to reduce barriers by connecting patients and families to UCDH and community services; and facilitates logistical transitions between outpatient and inpatient care. #CA-SB

Apply By Date 4/26/2025 by 11:59 pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Minimum 2 years professional experience in patient navigation or medical or social services field helping patients and families access services and benefits in the community (schools, hospital/clinics, mental health care, human services, etc.)
• Experience working with the general public and community agencies in a collaborative and professional setting.
• Experience and comfort working with multi-generational families, including non-traditional family structures.
• Customer service and cultural humility orientation.
• Must be skilled in relating to a multi-disciplinary team and able to promote and engage in relationship building with the team and with patients, families and caregivers.
• Strong professional boundaries, and ability to work collaboratively with team members to address patient needs utilizing a team.
• Excellent communication skills, including positive interpersonal skills working with a diverse clientele and community-based organizations.
• Proficient computer skills, including Microsoft Word, Excel and Power Point software programs.
• Ability to curate computer searches related to diagnosis; work with SOS team to identify and update trusted internet search resources.
• Efficient with time and skills, able to produce significant work output with minimal direction.
• Attention to detail and delivery of work that is accurate and complete.
• Ability to organize and prioritize multiple tasks according to program needs and established deadlines.

Preferred Qualifications

• Medical Assistant Certification.
• Bachelor's degree, preferably in the field of social work (BSW), child development, health care, psychology, or human services.
• Medical/health care experience, preferably in an oncology setting.
• Basic knowledge and experience with EPIC.
• Bilingual fluency in Spanish strongly preferred.
• Familiarity with cancer related information, such as diagnoses, medical terminology, support services and survivorship.

Key Responsibilities

• 80% - Resource assessment and facilitation
• 20% - Community Resources Maintenance & Program

Department Overview

The Pediatric Patient/Family Navigator is a team member of Supportive Oncology Services (SOS) within the UC Davis Comprehensive Cancer Center. The mission of SOS is to serve people whose lives are affected by cancer, through comprehensive assessment and expert management of the myriads of challenges they face.

POSITION INFORMATION

• Salary or Pay Range: $1,935.20 - $3,475.20
• Salary Frequency: Bi-weekly
• Annual Salary: $50,500 - $90,700
• Salary Grade: Grade 18
• UC Job Title: PAT NAVGTR NON-CLIN 3
• UC Job Code: 004198
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 08:30 - 5PM M-F
• Location: Administrative Support Bldg (HSP034)
• Union Representation: No, 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not a H-1B Visa Opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here.

The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

Driver's License

Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.